Redo

Effectively and quickly solved my problem and answered all clarifying questions

Redo ha cambiato in meglio il modo in cui gestiamo resi e cambi per il nostro brand. L'implementazione è stata semplice, il portale self-service per i clienti funziona benissimo, e ci ha fatto risparmiare tantissimo tempo che prima andava nella gestione manuale di resi e cambi.

Un ringraziamento speciale ad August del supporto: è stato incredibilmente disponibile, paziente e utile ogni volta che l'abbiamo contattato con domande (e ne abbiamo avute tante!). Una vera rockstar. Consigliamo Redo a qualsiasi negozio Shopify che voglia semplificare la gestione di resi e cambi.

JY was very quick and helpful! I appreciate this timeliness as I needed my issue resolved quickly.

redo is one of the best softwares we work with simply because the team is amazing.

Redo has been a huge help for our business, but what really stood out was their customer service team. Their support department genuinely saved us when we needed help last minute. They took the time to jump on a call, screen share, and walk us through everything instead of just sending a generic response or leaving us to figure it out on our own.

That level of support is rare, especially when you’re dealing with something time-sensitive on a live Shopify store. The team was patient, knowledgeable, and incredibly helpful. We’re really grateful for the way they showed up for us when it mattered. Highly recommend Redo, not just for the app itself, but for the people behind it.

The support team is very responsive and has been extremely helpful during our transition.

I had a few issues starting up with Redo. I spoke to Mitch and Carson at first and they were really nice but I wish I had more frequent follow up communication. Ultimately, I was left with issues not being resolved. BUT, KONNOR came to the rescue! Konnor really turned my experience around and was able to fix all of my problems and technical issues quickly. I really appreciated that he would follow up with me via email on every step so that I knew that progress was being made. Had it not been for Konnor, I'm not sure we would still be a Redo customer. But, now we are a Redo customer for life! Thank you Konnor.

I cannot say enough about Redo. It's extremely easy to use, packed with helpful features, and their Support Team is hands-down the best I've ever encountered. They are always responsive, knowledgeable, and ready to help with any questions or issues. We are very happy with our experience and look forward to a long relationship with the Redo team.

Redo has been a great tool for our Shopify store. We use several of their features across our business, and it has helped make our customer experience smoother and more efficient. The biggest standout for us is their actual U.S.-based support. Their team is responsive, helpful, and easy to work with, which makes a huge difference when you need quick answers or help getting things dialed in. Overall, Redo has been a solid partner and a great app for our store. Highly recommend.

The REDO team has been fantastic to work with. They truly took the time to understand our business, needs, and goals, and helped us find the right solutions. They are always responsive whenever we have questions and have provided excellent support throughout the entire process.

Overall, REDO is a great company to work with, and we would highly recommend them to anyone looking for this type of service.