Reviews (817)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.
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The CX team is so helpful and quick! They get all my issues resolved so easily! The Redo team is always the best!
Honestly we didn't expect an app to make this big of a difference but here we are. Redo has completely changed the way we run things. It's packed with features and everything just works. And their support team is something else. Cade specifically has been an absolute wonder. Can't recommend it enough.
Efficient and helpful
Will was great. Very helpful and listen to what I need to get done. I will say the AI makes it hard to get through to talk to someone. But other than that. Good deal. Thank you Will.
Very quick and easy help! Will was super helpful!
Redo is so great to work with! They are constantly taking our feedback and making improvements to their software. Also, shoutout to Mason on their support team for always getting are problems solved!
Redo has been the greatest addition to our website we could've ever asked for. Couldn't recommend an app any more to anyone. Super fast response times on anything we've needed help with, customized all settings to fit our website, and worked with our busy schedules to get things right as soon as we need it. Shoutout redo, they have a customer for life in us
Love this app and the team! Really great customizable features. Everything literally feels like it can be customized. The sales team who got us connected was amazing. (Thanks for the cookies!) Hugh was really great and extra patient in setting up our account and getting us fully on-boarded. Haya and Mitch from the CS team are wonderful as well. They're quick to respond and they get things done right away.
Just started using as we were looking to add instant checkout to our site. Support has been very helpful and dedicated to helping us with setting up the app and making some adjustments. Looking forward to continuing to work with them and we recommend.
Redo has been great so far and their customer service and onboarding cares a lot! Streamlined our returns and warranties, woohoo.
