Reviews (818)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.
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Redo has been a great help for us in streamlining the return/exchange process. Just recently added the disputes program as well.
When we have had questions support has been great and super easy to work with.
We use Redo for returns, shipping claim, and labels for the past few months and have so far been loving it! Their team across all areas has been extremely helpful, responsive, and quick to hop on calls or emails to help us trouble shoot. I love how customizable the process is so we are able to tailor it most to what our customers need the most
We have been using REDO since the beginning of the year and are so pleased with this platform. It has made the order/return portal so much more efficient than our previous platform. I cannot say enough about the responsiveness of the support team as they are quick to respond and help get any issues resolved. They are very supportive of our needs.
Mason was super helpful and very quick to respond and help us! Thanks, Mason!
We have been using this app for a few months now, and it works great. It simplifies the return/exchange process for me, and customer support has been helpful and responsive when I have questions.
Thank you Mason! We've been using ReDo for a few weeks now and are still testing how it works for us.. it's been amazing. We wanted to adjust some of the verbiage on the portal to prevent any confusion for our clients and Mason was able to assist and fix it for us veryyy quickly! We're extremely satisfied with the software and team so far.
We've been working with Redo since 2024 and they have been an amazing partner. They took the time to design a solution for us that automated a very manual task for my team and allows them to work on other things. Everyone we work with at Redo is super helpful and responsive, which we are so grateful for. 100% recommend!
We’ve been using Redo for a couple of years now and they've been amazing, shout out to Parker and team! Anytime we have a question or run into an issue, their team is super responsive, helpful, and quick to assist—they’re honestly a pleasure to work with! One of the things we appreciate most is how open they are to feedback; whenever we share suggestions or ideas to improve the experience for our team or our customers, they are always ready with a listening ear and will actually work to make it happen. We’ve seen several of our requests come to life, which has made a big difference in creating a more seamless process on our end and a better experience overall. The online portal has created noticeable efficiency in our processes and its easy for our customers to utilize, highly recommend!
LOVE! Only wish I had found Redo earlier. I am saving so much money on returns, and my customers love the fact that for just $2.98 they can get free returns.
Customer service is super responsive, the app is great and set up literally took less than 15 minutes.
Great customer service! Our team has really liked this app so far for our returns and exchanges
