Redo

Great service has made our return process a lot simpler for us and our customers. Customer service is also really easy to work with

Getting up to speed with Redo has been pretty easy! I like how customizable the system is. And they have wonderful support!

We recently started using Redo, and it’s already made a noticeable difference in our returns process. What used to be a more manual workflow is now much more streamlined, making things easier and more efficient for our CX team.

The portal is intuitive and easy to navigate, both internally and for our customers, which has helped improve the overall returns experience.

What really stands out is the Redo team—they’re incredibly responsive, helpful, and solutions-oriented. Anytime we flag an issue or have a question, they’re quick to jump in and work toward a resolution. Mason and Corbin in particular have been great to work with.

Overall, it’s been a really positive experience so far, and we’d definitely recommend working with them.

We have had a great experience working with Redo support! The agents are professional, responsive, and extremely helpful throughout the process. They took the time to answer our questions, provide clear guidance, and ensure everything was handled smoothly. We truly appreciate the excellent customer service and support. Thank you!!

They offer a lot more than it says on the tin.
We came for the shipping protection and free returns, but stayed for their order management portal and great client support!

Been using Redo for a few months now after being introduced to them via Return Bear. Great software. Great team. Really pleased with the returns infrastructure. Special mention to Mason for great support :) thanks guys

We’ve had a great experience using Redo so far. The platform goes beyond basic returns and really helps streamline the entire post-purchase experience—from returns and exchanges to customer communication and tracking.

One of the biggest wins for us has been how easy it is to encourage exchanges and store credit instead of refunds, which has had a noticeable impact on retaining revenue. The interface is clean, and setup was straightforward, especially with the help of their support team.

Speaking of support, that’s probably where Redo stands out the most. Their team is responsive, proactive, and genuinely helpful whenever we’ve had questions or needed adjustments.

Overall, Redo is a strong all-in-one solution for brands looking to improve customer experience while optimizing returns and post-purchase operations.

We've been using Redo since June 2024, and it's been a game-changer for our returns process. The entire team is incredibly responsive and helpful - anytime we flag an issue or have a question, they jump on it quickly and actually get it resolved. The portal has made returns way more efficient for our CX team and easier for our customers to navigate. Highly recommend working with them!

★☆☆☆☆

We switched to Redo from ReturnLogic and were told it would offer the same functionality with added enhancements. One week in, that has not been our experience.

We are unable to process claims correctly. Amounts are calculating incorrectly, taxes are wrong, and the issues are consistent enough that we cannot rely on the platform for day-to-day operations. For a warranty and returns management tool, accurate financial calculations are a baseline requirement — not an enhancement.

We were sold on the promise of a smoother, more capable platform. Right now it is creating more work than it is saving. We hope the team addresses these issues quickly, as the concept is good and we want it to work. We will update this review if things improve.

Redo has been a great help for us in streamlining the return/exchange process. Just recently added the disputes program as well.
When we have had questions support has been great and super easy to work with.