Reviews (820)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.
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I am a very detailed person, and while using REDO, if I find something that I do not like, it gets fixed ASAP. Using REDO for returns is also easy and very UX appealing. They are also improving really fast. My company signed with them only at the end of June 2025, but so many things have changed and improved already. At the moment, I am very happy that I chose REDO for my return to my workplace.
P.S. It is now a year since we started using REDO for returns, and I just want to confirm that I am really happy with the performance and how the app operates; they keep looking how to improve, and customer support is so fast and helpful!
We recently switched from doing everything through Shopify to utilizing Redo for fulfillment, returns portal, claims, etc and I couldn't recommend it enough! It was a very easy switch as their customer service is extremely supportive and quick to respond. They offer so many upgrades from Shopify that it takes our online store to the next level of professionalism and customer friendly. Love Redo and the whole team we have worked with :)
We have been using REDO for 2 years and LOVE IT! Customer service is amazing, any changes we need they work very hard to accommodate our needs and the customer. Returns are easy and our customers love that they are able to return items for the $1.98 charge.
Will was super helpful today. My problem was solved quickly.
Thank you for your support and service - Mason was very helpful!
Our Customer Care team at True Linkswear has begun using Redo and we are impressed. The entire team at Redo is invested and works to help us achieve our goals everyday. The response time and detailed care is inspiring. We come to Redo often for service and in turn they set us up to give our best service possible to our customers.
One of the best experiences I have ever had with a new Software! Benson (main salesman) and Milan (Implementation Engineer) have been so helpful, accommodating, and pleasant during the entire process. The Redo app is big upgrade for us over Shipstation and I am excited to check out more of their offerings! Thanks Redo Team!! You have a new long term customer!
This review is for Redo's customer service. Not the app itself. But I had a great experience with their customer service team. Will is the agent I worked with and he helped me resolve a pretty big issue quickly and we very responsive. 5 Stars for their CS team!
Amazing, how many things Redo can take on for you while saving you tons in the process. Great reps and engineers always available to assist. Thank you!
Aggressive AI Chatbot refuses to answer my questions. Don't use this app.
Thank you for taking the time to leave this review, feedback like yours is exactly how we improve. We're sorry to hear about your experience with our AI chatbot. This isn't the experience we want for anyone, and your review prompted us to make meaningful changes to how our chatbot handles conversations so you and others don't run into the same issue going forward. Thanks!
