Reviews (820)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.
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I've been using Redo for over a year—exceptional service. Skyler has always been tremendously helpful and clear in explaining issues that arise or with questions that have come up. I always recommend redo to my business friends.
Emry from customer support, was so quick and solved my problem easily and efficiently. Thank you!
We had an issue with our portal, and Emry helped solve it very fast! She was super nice and helpful!
Great experience with the Redo support team, especially Skyler.
We encountered a technical issue that was affecting our Shopify theme customizer. Skyler took the time to properly investigate, worked closely with us to understand the problem, and implemented a fix that resolved it completely.
We really appreciated the clear communication and commitment to finding a solution. Excellent support and very professional throughout.
Great service. Support team is also very helpful.
Times they are a changing. My store has been around for over 80 years and I’m trying to take advantage of everything new I can. I have had redo now for awhile. It works as promoted and the team there, especially Dallin, have worked with me to tackle any challenges or changes I’ve needed done. Highly recommend.
I had an issue with fake account purchasing labels only to do chargebacks (scams), I was pretty stressed out on how to fix this issue as I was getting 20 at a time. I messaged Redo's customer service and Will spent a few hours working with me to not only fix the issue on my shop, but to get me a refund for the charge back fees. Every time I've had an issue, Redo's customer service has been great. Love working with this app and the support they give when something goes wrong.
I recently had a great experience with Redo, and I wanted to highlight the excellent support I received from Carson. He was incredibly helpful, professional, and patient throughout the entire process. Carson took the time to understand my issue properly and made sure everything was resolved smoothly and efficiently.
What really stood out was his clear communication and willingness to go the extra mile to ensure I was satisfied. Thanks to his support, what initially felt like a stressful problem was handled quickly and with ease.
I really appreciate the level of service provided and wouldn’t hesitate to recommend Redo, especially Carson, to anyone needing reliable and friendly assistance.
Mason was awesome - helped us right away and made me laugh.
Really solid experience with Redo so far. Been using them for over a year. We've seen a boost in conversion rate + have saved time with returns + saved $ on ship costs.