Reviews (820)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.

March 13, 2026

I've been using Redo for over a year—exceptional service. Skyler has always been tremendously helpful and clear in explaining issues that arise or with questions that have come up. I always recommend redo to my business friends.

Evolverie Clothing
United States
Almost 2 years using the app
May 1, 2026

Emry from customer support, was so quick and solved my problem easily and efficiently. Thank you!

The Wires Zone
United States
10 days using the app
May 1, 2026

We had an issue with our portal, and Emry helped solve it very fast! She was super nice and helpful!

TransformHQ
United States
Over 1 year using the app
February 27, 2026

Great experience with the Redo support team, especially Skyler.

We encountered a technical issue that was affecting our Shopify theme customizer. Skyler took the time to properly investigate, worked closely with us to understand the problem, and implemented a fix that resolved it completely.

We really appreciated the clear communication and commitment to finding a solution. Excellent support and very professional throughout.

OLIVIA SHEED
Australia
10 months using the app
June 3, 2026

Great service. Support team is also very helpful.

Everyday Better Club
Canada
2 months using the app
February 26, 2026

Times they are a changing. My store has been around for over 80 years and I’m trying to take advantage of everything new I can. I have had redo now for awhile. It works as promoted and the team there, especially Dallin, have worked with me to tackle any challenges or changes I’ve needed done. Highly recommend.

Shirley Shoppe
United States
Over 1 year using the app
February 25, 2026

I had an issue with fake account purchasing labels only to do chargebacks (scams), I was pretty stressed out on how to fix this issue as I was getting 20 at a time. I messaged Redo's customer service and Will spent a few hours working with me to not only fix the issue on my shop, but to get me a refund for the charge back fees. Every time I've had an issue, Redo's customer service has been great. Love working with this app and the support they give when something goes wrong.

Canapé
United States
Over 1 year using the app
April 28, 2026

I recently had a great experience with Redo, and I wanted to highlight the excellent support I received from Carson. He was incredibly helpful, professional, and patient throughout the entire process. Carson took the time to understand my issue properly and made sure everything was resolved smoothly and efficiently.

What really stood out was his clear communication and willingness to go the extra mile to ensure I was satisfied. Thanks to his support, what initially felt like a stressful problem was handled quickly and with ease.

I really appreciate the level of service provided and wouldn’t hesitate to recommend Redo, especially Carson, to anyone needing reliable and friendly assistance.

Woolroom
United States
10 months using the app
April 28, 2026

Mason was awesome - helped us right away and made me laugh.

Jennafer Grace
United States
12 months using the app
February 19, 2026

Really solid experience with Redo so far. Been using them for over a year. We've seen a boost in conversion rate + have saved time with returns + saved $ on ship costs.

Eastern Outer
United States
About 1 year using the app