Reviews (820)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.
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4 star as they are the top of the return game. You will not find any other returns platform as robust as REDO. But keeping 1 star off as their international returns doesn't work.
Horrible Customer service. Been asking for my request for over a week and cannot get any answers or anyone to reach out to me personally. Every request I have had has taken days for someone to get back to me. Many glitches in the platform as well such as showing incorrect outstanding balances.
Hi Faceplant Dreams, thank you for sharing this feedback. We're sorry to hear about the delays you experienced with our team and completely understand how frustrating that can be when you're running a business. We're glad we were able to work through the issues together and hope things are in a much better place now. If there's anything still outstanding or you need further support, please don't hesitate to reach out to me directly aaron.drewery@redo.com. We really do appreciate your patience through all of this.
You know when you've had a bunch of subpar programs smashed together that worked, but needed constant attention and chunks of tape, bubble gum and weird paste to stay working?
I'm happy to say, that isn't Redo. They have made our operations so much better and I'm grateful. Their entire team is an example of customer service done right, and their products are slick, constantly growing and improving.
Nothing but glowing things to say from us!
Greg, Summer and the team have been great!! The set us has been so easy and they have handled everything to quickly. Like switching to any new platform there are hiccups and a learning phase, but the team at Redo always jumps in right away to make sure we are taken care of and everything is ironed out!
Great and fast customer service. If I ever have any issues or questions I can chat with a tech quickly and they resolve things same day for the most part. The techs are very knowledgeable when asked a question and explain things in easy-to-understand language. We haven't had many returns but the process is easy to follow for the customers and us on the back end.
They really have great support team! The responsiveness and the support they gave us was really great.
Love working with the redo team! They're right in our slack and are always responsive and committed to a solution.
Redo has been great! They have been easy to work with and just a message away for any questions or support.
We switched to Redo a few months ago and have been really happy with the change. Recently, I ran into an issue with auto-merging orders and setting up the right filters for how our orders are processed. Dallin was quick to jump in, resolve the issue, and even help create the exact filter we needed after combining our second company. He was proactive, knowledgeable, and made the whole process easy. Highly recommend Redo—and a big shoutout to Dallin for his help!
So much more than a Returns platform. If only more apps were this good!! From the day we met with the REDO team about what they were building to today, 2 years later- every team member has acted like the owner of the company. They care so much and answer inquiries faster than any other app/ platform we work with. They have the easiest and most rewarding return systems and now OMS, Order Tracker, Automated flows, the list goes on. They are 100% here to help us grow and simplify our daily operations. Highly highly recommend them.
