Redo

Great company! I’ve been working with Redo for close to a year now. The platform, support, functionality and implementations are always easy and smooth. A++++ Happy to recommend them to other founders.

With just a month or so to go before peak, the timing of our move wasn't ideal, but the potential savings from being able to bring multiple aspects of the business under one roof (shipping, returns, exchanges, email support, marketing, etc) and Spencer's assurances that it could all be done without compromising our day-to-day operations, was all we needed to hear to make the jump now and not in the new year.
Dom flew in to get our stations set up with updated bin locations and towns. These new towns have created efficiencies to our picking, packing and order distribution processes that I didn't think would be possible without automation.
Bottom line, if you want a product that works and will save you time and money, Redo is it. It's also nice to have Spencer, Dom, Aaron, Seth, etc, etc... real people who respond to your real needs.

We've been with re:do since nearly the beginning of their company, and we've referred them to many other e-commerce merchants since that time. They've always been helpful, accommodating and quick to respond, and their product is top notch.

We’ve had a great experience with Redo. We started with returns, and since then we’ve explored many of the platform’s features — always with excellent results. The team is incredibly helpful and open to collaborating on new ideas. As Redo continues to grow, I’m confident we will too.

I would highly recommend Redo.
Returns portal, OMS, and all the other features they offer are built with excellence.
Customer service is great. Anytime i have a question or an issue, it is resolved within less than 24 hours.

The platform is very customizable and easy to work with.

It's been an absolute pleasure working with the Redo team. Not only do they have a great product, they have an incredibly engaged and talented team backing it up. I've gone through dozens Shopify app integrations and never had one go as smoothly as Redo.

5-month update - We are still loving Redo, and their customer service is the best. Not only is their AI chat super helpful for quick questions, but it's easy to get to support with a human, and they're always great at digging into any questions or issues. We just needed help with customising a packing slip to show an Amazon order number for orders that feed through Marketplace Connect in Shopify. Cade helped to quickly escalate this and find a solution with a custom attribute string that worked perfectly for us. I love how their team problem-solves with us to find solutions instead if just saying it's not built in. This is the kind of company we want to work with and grow our business with!

We first started using Redo for our returns to streamline our processing and make it a cleaner interface for customers, and allow for better tracking for staff. At the same time, we began having issues with Shipstation and decided we needed a better solution for Q4. The onboarding with the Redo team was wonderful; everyone we spoke to has been incredibly knowledgeable and quick to help with anything we run into. They worked with us to brainstorm some complex situations within our companies. We have 3 Shopify stores, plus sell on Amazon, Walmart, and Kohl's marketplaces. It was a lot of work to switch from Shipstation and Aftership, but I can't say enough great things about the Redo team and their help through it all, especially at a crazy time of year.
Now, with the native integration with Shopify, when an order needs to change, we can do this in one place, versus having to wait for the lag time with Shipstation and edit in multiple places.
We highly recommend the Redo systems and hope to continue exploring their additional services!

Super helpful technology that helps streamline our return and exchange process! Support team is always responsive and they are constantly evolving their technology to keep up with trends and needs of retail stores.

Redo is a very robust yet flexible returns solution and we highly recommend it. It makes the returns process much easier for both retailers and customers. Any problems we've had have been swiftly addressed and resolved.

I've been so impressed with Redo and the time saving abilities it has verses my other ship station platforms! From our first meeting through onboarding with Donminic, the Redo team took the time to understand my processes and helped improve them beyond what I thought was possible. Now that we're up and running, I am still receiving the same care, quick action and responses, with the customer responce team. Bryce and Dallin have helped me with a few updates and edits as well as offering time saving suggestions!