Redo

Re:Do has added a seamless experience for our customers when it comes to returns and exchanges. The onboarding was simple and almost everything is automated so the interface was easy to learn. Ian and Hannu are the best of the best! Any questions or problem that comes up is met with a quick and timely response and solution- even on weekends or Labor Day when we're running a big sale. We were also asked to be beta users to help give ideas and feedback to further elevate the customer experience and it's been a blast working with the Re:Do team. Could not recommend Re:Do more!

We've been using Redo for years at Pchee Bum, and it’s been a key part of our operations. It streamlines returns, claims, post-purchase support, etc. Redo makes the process smooth for both our team and our customers. What really stands out is how collaborative the Redo team is—they truly listen to our feedback and work closely with us to improve the experience. It feels like a true partnership, and we highly recommend them to other e-commerce businesses looking for a reliable, customer-friendly solution.

Great app for processing returns and the best part of this is that they pay for the shipping labels. It has saved me so much money. The return portal is very easy to use. Since using REdo, I saw my conversion rate increase since I am able to offer free returns. This app is a no brainer. I highly recommend it. The team is always there to help. Natalie from their customer service is very quick to reply and help me with any issue. They are a newer company so they are very eager to improve on any glitch. This app is better than Loop or any other return app I have used in the past. Keep up the great work REdo!

Re:do is easy to use! Ian and Hannu helped us get started, and both were very helpful. Natalie is a great source when we have customer service questions.
We have installed this in all three of our stores. It takes some of the manual work from us, which was much needed, and is an efficient way to deal with returns. One thing we would like to see is for customers to be able to exchange one style for a different style; however, many customers love the store credit option in place of that!

GAME CHANGER ALERT! Seriously, this is hands down the greatest returns solution out there. Live Chat support is quick, fast, and knowledgeable, and new features are coming out faster than literally any other app we work with, and we work with A LOT. Ian, Hannu and the rest of the team are an absolute pleasure to work with. This app alone will save us $3,000 a year and that's just on the cost of have a return app. These guys also cover the cost of return shipping labels. Returning motorcycle boots is not cheap, and this company COVERS THAT COST. It's a no brainer. I'll be adding this as the return solution for all of our sites moving forward. 10/10 recommend.

I just had another reminder of why we love working with Redo. Carson went above and beyond to help me troubleshoot an issue today, taking the time to dig into it with me until we found the right solution. It's that kind of responsive, thoughtful support that has made us confident in choosing Re year after year.

We’ve now been with Redo for three years, and our experience has only gotten better. From the beginning, their team has been a joy to work with. Our first visit from them was so pleasant, and their emphasis on encouraging exchanges and store credits—and ultimately keeping revenue in the business—made it an easy decision to move forward.

Onboarding was simple and well-supported, and that level of communication has continued throughout our entire time using the platform. We first worked with Ian and Hannu, who were incredibly responsive, and over the years we’ve also had amazing support from Summer, Austin, Parker, and now Carson—just a few of the many great people on their team. Any time a unique situation pops up, they’re right there to help us work through it.

We’ve also loved seeing all the new features they’ve rolled out, many of which have made our returns and exchanges process even smoother for our customers and our team. Re has consistently been open, collaborative, and committed to helping us find the best flow for our business.

We truly can’t recommend this app enough!

This app has been an incredibly positive experience for us since we started using it. It has significantly streamlined our return and exchange process, making it much more efficient. The app itself is remarkably user-friendly and straightforward. Hannu has consistently been responsive, whether it's addressing minor inquiries or taking the time to provide detailed demos. Working with Natalie and Chris has also been a pleasure. The chat box feature has proven to be immensely helpful for quick questions, and we truly appreciate the team's swift and responsive support.

Can't say enough about how much Re:do has improved our customer's experience and saved our team time! Not only is the App amazing, but Hannu has been nothing less than exceptional any and every time we have needed something answered!
Re:do is changing the way we are able to serve our customers and with Hannu there's so much support and confidence standing behind us!

The team at Redo have not disappointed. With our growth and expansions, we've been able to add Redo to a couple of stores now and implementation has been super smooth! That's also because of Cade for quick responses and for helping with some of the setup!

my issues were addressed and the agent attached a loom video to help us better understand the issue.