Reviews (822)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑value, all‑in‑one post‑purchase platform that streamlines returns, exchanges, and operations. The returns portal is clean and intuitive, encouraging exchanges and store credit to retain revenue. Many use it to replace multiple tools for returns, protection, shipping, tracking, and communication. Merchants highlight smooth migrations, strong customization, reliable performance, and exceptionally responsive support that often builds custom solutions at no extra cost.
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Our business and our customers LOVE Redo! It has given our customers more peace of mind when ordering from us. They also have amazing customer service which is so hard to find these days!
Anderson is outstanding and extremely helpful! He responds very quickly and ensures that all the assistance I need is provided. Keep up the great work, and thank you for your wonderful support!
Redo’s customer service is outstanding—quick, helpful, and always willing to assist with any issue. We had an issue come up today and Colin was super helpful in getting it resolved!
Since our very first call, we wondered if Redo might be too good to be true, but they’ve exceeded every expectation. Dallin and Alexis have been incredibly supportive and quick to answer all of our questions. We couldn’t be happier!
Diya was very quick to assist me and resolve my concern. She was also informative, helpful, and made the whole process easy. I really appreciate how quickly she took care of everything!
Cade has been incredibly helpful in resolving my issues and answering all of my questions. His replies are always fast, clear, and easy to understand, which makes communication effortless. He goes above and beyond to ensure everything is handled smoothly, and I truly appreciate his professionalism and support. Working with Cade has been a great experience, he makes the process simple and stress‑free!
Redo has been a great change to our returns system. And they are always quick to answer questions and give thorough help. Colin pointed me in the right direction and solved my issue right away.
Easy to use and responsive whenever there is an issue. Cade and his team was able to resolve my issue with several orders within a few hours.
Great team to work with Cade is the best they help so much! this has really streamlined our returns and exchanges!
The agent was very helpful and resolved the issue as quickly and easily as possible. Great app!