Reviews (822)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a high‑value, all‑in‑one post‑purchase platform that streamlines returns, exchanges, and operations. The returns portal is clean and intuitive, encouraging exchanges and store credit to retain revenue. Many use it to replace multiple tools for returns, protection, shipping, tracking, and communication. Merchants highlight smooth migrations, strong customization, reliable performance, and exceptionally responsive support that often builds custom solutions at no extra cost.

November 21, 2025

Our business and our customers LOVE Redo! It has given our customers more peace of mind when ordering from us. They also have amazing customer service which is so hard to find these days!

The Pink Tulip Clothing
United States
About 1 year using the app
November 21, 2025

Anderson is outstanding and extremely helpful! He responds very quickly and ensures that all the assistance I need is provided. Keep up the great work, and thank you for your wonderful support!

Fitglow Beauty
United States
3 months using the app
November 21, 2025

Redo’s customer service is outstanding—quick, helpful, and always willing to assist with any issue. We had an issue come up today and Colin was super helpful in getting it resolved!

Called to Surf
United States
About 2 years using the app
November 21, 2025

Since our very first call, we wondered if Redo might be too good to be true, but they’ve exceeded every expectation. Dallin and Alexis have been incredibly supportive and quick to answer all of our questions. We couldn’t be happier!

YES HOMO
United States
28 days using the app
Edited October 7, 2026

Diya was very quick to assist me and resolve my concern. She was also informative, helpful, and made the whole process easy. I really appreciate how quickly she took care of everything!

Lyons Leather Co.
United States
About 2 years using the app
November 20, 2025

Cade has been incredibly helpful in resolving my issues and answering all of my questions. His replies are always fast, clear, and easy to understand, which makes communication effortless. He goes above and beyond to ensure everything is handled smoothly, and I truly appreciate his professionalism and support. Working with Cade has been a great experience, he makes the process simple and stress‑free!

Ava Lane Boutique
United States
About 1 year using the app
November 20, 2025

Redo has been a great change to our returns system. And they are always quick to answer questions and give thorough help. Colin pointed me in the right direction and solved my issue right away.

TOBIQ
United States
8 months using the app
November 20, 2025

Easy to use and responsive whenever there is an issue. Cade and his team was able to resolve my issue with several orders within a few hours.

Albee Baby
United States
8 months using the app
November 20, 2025

Great team to work with Cade is the best they help so much! this has really streamlined our returns and exchanges!

J. Cole Shoes
United States
About 1 year using the app
November 20, 2025

The agent was very helpful and resolved the issue as quickly and easily as possible. Great app!

Wooden Ships
United States
Over 1 year using the app