Reviews (822)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑value, all‑in‑one post‑purchase platform that streamlines returns, exchanges, and operations. The returns portal is clean and intuitive, encouraging exchanges and store credit to retain revenue. Many use it to replace multiple tools for returns, protection, shipping, tracking, and communication. Merchants highlight smooth migrations, strong customization, reliable performance, and exceptionally responsive support that often builds custom solutions at no extra cost.
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Been great using Redo and the CS team is always very responsive!
Skyler from Redo Support was absolutely incredible in helping us get our website configured exactly the way we needed! Especially on such a tight deadline. We’re truly grateful for the responsiveness, patience, and teamwork throughout the entire setup process!
Skyler from the support chat was absolutely amazing to work with! He answered quickly and was able to sort out all of our holiday return policy changes in just a few minutes. I really appreciate the speed and attention to detail this team takes to help their clients. Thank you again, Skyler!
Bryce was very helpful in assisting my return question with accuracy and follow up. Thank you!
I recently had an ongoing issue with a return/exchange, and Skyler from Redo’s customer service team was absolutely instrumental in getting everything resolved. From the very start, Skyler was incredibly helpful, patient, and thorough. They took the time to understand the situation, followed up promptly, and made sure every step was clear and easy for me to complete. Really appreciate the support.
Redo has been wonderful! Their customer support team is prompt, knowledgeable, and incredibly easy to work with—any time we’ve needed help, they’ve responded immediately and resolved things smoothly. And their product truly stands out in quality!
Bryce was super helpful in helping out. Fantastic app. This really has helped us stream line our online store!
Redo makes our workflow much easier and efficient when it comes to providing a portal to our customers to initiate their returns/exchanges.
Redo also makes it a win-win-win situation. Between Redo, the merchant, and the customers, everybody wins.
This is a great add-on to our website.
Redo has the best customer service! The live chat feature is always helpful for quick questions and the team is always available for a phone call if needed.
Thanks for everything!
We've recently made the switch to Redo and it was such an easy process!
The team quickly responds whenever we have questions and they follow up periodically to make sure things are running smoothly.
