Reviews (822)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑value, all‑in‑one post‑purchase platform that streamlines returns, exchanges, and operations. The returns portal is clean and intuitive, encouraging exchanges and store credit to retain revenue. Many use it to replace multiple tools for returns, protection, shipping, tracking, and communication. Merchants highlight smooth migrations, strong customization, reliable performance, and exceptionally responsive support that often builds custom solutions at no extra cost.
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Such an amazing experience and product is exceptional. We were live within 24 hours and Jake and Easton were incredible to work with. Recommending to everyone in my network!
Great service thank you for your assistance, Jacob!
Love Redo and the team. Emry has been super helpful!
Cade did a great job helping us get a report we were looking for. Worked with us till we had what we needed.
Love how ieasy returns are and Cade was especially helpful getting an issue fixed for me!
Emry was amazing and quick! She found what I needed and I didn't have to repeat my conversation. Thank you Emry and redo!
Redo's customer service has been exceptional. Whenever I encounter an issue, they respond quickly and take the time to walk me through every step. Thanks to their dependable support and swift problem-solving.
Awesome support from Jaxon on a super feature of Redo's (Instant Exchange). Our team needed a mini reminder and onboarding of this feature..... great image share, instructions, explanation + walk thru ..... not to mention understanding of our question and inquiry.
Will was great. Helped out with an issue that needed immediate solving (Bot attack purchasing redo coverage only) and came in and put an end to it, quickly and efficiently. I also love that I was able to speak to someone local in local time, i.e., in the USA, and not someone in another country who needs explaining 5 times and who reads a script to respond. That was refreshing in this day and age. And to top it off, he actually called my direct line when he said he would. Another rarity. Top-grade service by Redo!
Redo has been awesome! I love how many options are available for customers. Their support team is incredible—always super fast and helpful with anything I need. Thank you to Will especially, who helped thoroughly resolve an issue we’d been having trouble with.
