Reviews (821)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.
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Terrible service -- they are very attentive when trying to win your business but when once you're set up they refuse to answer any calls or emails.
Harrison is quick to respond to any inquiries we have concerning REDO to give our customers the best experience.
Harrison is extremely helpful in providing me with whatever I need and in a timely manner. I truly appreciate his efficiency and kindness!
We have been looking years to implement a return and exchange App and this App have delivered what they promised. EXCELLENT Custommer Service and the guys are lovely.
This has been the first automatic return policy we had! It has been great so far and Hannu and his team have been so helpful with any questions we have had! He is super responsive and the app has worked great so far.
Re:do has been so awesome, Natalie has been so helpful whenever there are issues! Her and the other members of the team are so fast to respond and very positive.
Max was a joy to talk to and very helpful with the setup!
RE:DO has been great! Easy for us to use and for our customers! And if there happen to be any issues, they are ready to help right away! Natalie has helped us multiple times when either we or a customer needed help with something. We very much recommend using RE:DO!
I met with Max and chatted with Natalie and it was such an amazing experience! They answered all of my questions about Redo and helped me to understand the platform better!
Would highly recommend!
Great app and even better customer service! Natalie has been so helpful. Thank you!
