Reviews (814)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.
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Thanks for the great customer service, Peter!
Shoutout to Spencer for the quick help! He caught a phishing scam I almost fell for and got back to me super fast. Honestly, the whole team has been great — I'm pretty impressed with how quickly they respond every time. Really appreciate it, thanks!
Helpful Customer Service. They listen to the issue and come up with a fix to solve it.
Amazing customer service! They help you whenever you need it! The onboarding process was amazing, and the support since we've been using the platform has been amazing too!
Just did a chat with Megan in the billing department and she was very helpful and quick to respond and to my questions. Thanks for the help!!
All of the Redo team members have been very efficient, friendly and quick to fix issues as they come up with our return process!
Special shout out to Nick Sorenson very helpful throughout our project!
We adore Redo! Their team has been extremely helpful in assisting us with anything and everything. They are all responsive and able to connect me with the correct teammate for any issues that arise. The ability to reach them so quickly has made this a seamless transition for us.
Redo was incredibly patient with Small Town Girl Boutique while we worked through some checkout button issues on our Shopify store. Their team stayed with us every step of the way, answered our questions promptly, and made sure everything was working correctly before considering the job done. They went above and beyond to help us troubleshoot the issue, and their customer service was exceptional from start to finish. We truly appreciate their dedication and highly recommend Redo to any Shopify store looking for excellent support!
As a small business owner, there are countless things to juggle, and returns and exchanges can quickly become time-consuming. Redo has made that process so much easier for both my team and my customers.
I launched my online women's boutique less than a year ago, and having a solution like Redo in place has given me one less thing to worry about while growing my business. The experience has been seamless, and it's helped create a better post-purchase experience for my customers.
Dallin Orchard was awesome in helping me get set up! Highly recommend Redo to any business owner looking to simplify returns and exchanges!
