Reviews (814)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.

September 18, 2026

We love working with Redo. They are always so quick and easy to work with. Today, Nick helped resolve a returns location issue within 5 minutes. Such a pleasure!

Riot Swim
United States
6 months using the app
September 18, 2026

I was having a hard time making an edit. I then turned to the AI Agent. It helped, but I finally had to reach out to a Live Agent. They were able to jump in and help me within minutes. Great CS. Thank you!

LOWA
United States
About 1 year using the app
September 18, 2026

This service has been exceptional. Ran into an issue that I wanted to change and someone jumped in and helped sort it out within minutes. Such a great service and exceptional value here. Thanks Redo team.

Titanium Surron
United States
2 months using the app
September 17, 2026

All this business done was harvest all our customers details. This is a scam business and when questioned disappeared. We are launching an investigation with the authorities. DO NOT USE!!

FETCH
United Kingdom
23 days using the app
September 16, 2026

Super quick - JY solved my problem :)

DIFF Eyewear
United States
8 months using the app
September 16, 2026

Stanley in chat support was quick, friendly, and knowledgeable. Did exactly what we needed, when we needed it. Great example of customer service, when we grow and need more agents I will definitely try to poach him from ReDo. ;)

Protalus
United States
About 2 years using the app
September 14, 2026

The app is seamless and easy to use, making everything simple and convenient. Their customer support is also efficient, responsive, and helpful. Overall, I’m very happy with the experience and would definitely recommend Redo!

Darn Good Yarn
United States
Almost 2 years using the app
September 14, 2026

Samuel was able to give me a quick solution to my problem.

HSM Sandbox
Canada
5 months using the app
Edited September 4, 2026

Redo has been a game changer for shipping orders and has an amazing interface for customers to initiate returns and exchanges. The team is every helpful and responds to questions or concerns with lightning speed. Wish we would have had Redo years ago! Peter was great with A bug fix too!

RUFSKIN®
United States
5 months using the app
June 24, 2026

Really positive experience so far. We've been using the package protection service and it's been running smoothly. The onboarding team was patient, attentive, and took care of everything we needed. When an issue came up recently, Keppner from support stepped in and handled it quickly. Highly recommend!

Leg Avenue
United States
26 days using the app