Referral Candy & Affiliate

Referral Candy & Affiliate

Reviews (1,482)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and intuitive, even for first‑time app merchants. It’s praised for running referral and affiliate programs in one place, boosting sales and repeat purchases. Merchants like the robust features, Shopify and Klaviyo integrations, customization options, and accurate tracking. Performance is reliable once configured. Support is frequently described as exceptional, with fast, patient help for setup, customization, and troubleshooting.

Edited April 10, 2019

We have been using Referral Candy for a very short time and I love that anytime I have a question or doubt as to how to use the back end, Tippy is always there to help with the best attitude and suggestions. He honestly makes it super easy to navigate Referral Candy. Highly recommend this App and if Tippy can help, you're good!

Komuso Design
United States
5 months using the app
Edited March 20, 2018

This app has been great, we have implemented it a few months ago and are loving it so far. The support (from Tomas in particular) has been outstanding - we had some questions related to branding and styling and they were addressed extremely well by Tomas. Thank you Referral Candy - we will definitely be referring you to our friends :)

Bhumi Organic Cotton
Australia
5 months using the app
May 14, 2020

We were really impressed with Referral Candy's integration capabilities and its ease of use. The functionality and useability of the B2B management platform could be improved. However, our Referral Candy rep Lorrainne was incredibly helpful and responsive, enabling us to get our program up and running and optimised quickly - thank you!

Biomel - Love Your Gut
United Kingdom
16 days using the app
March 27, 2018

I am happy with this app, it's very easy to use! Tippy has been incredibly helpful and is always happy to assist me when I have a query. He has helped me previously with a paypal issue and today he helped me through a skype call where I was able to learn and understand my campaign better and help a customer with her referral. Thank you.

Fiyah Jewellery
United Kingdom
3 months using the app
Edited December 17, 2020

Referral Candy is a simple platform that has been easy to use. The reporting is not the most robust, but all in all we have enjoyed using it to kick start our referral program. Derek Benito was quick to help my team with an issue syncing properties in our ESP. He was relentless in his pursuit to solve our issue correctly. Thanks, Derek!

Ready, Set, Food!
United States
7 months using the app
November 23, 2020

I am very excited to see what the app will do to help my business. I had a great call today with Derek Benito at Referral Candy. He walked me through my account to see where I could make improvements and helped me add the widget to the home page. He was so helpful and encouraging. I can't wait to see what happens now that he is helping me!

StyleAlum
United States
30 days using the app
September 16, 2021

I had some issues with setup and was able to speak to Dwight on Live Chat which resulted in him doing a video call with me. He was very helpful and was able to resolve all 3 of my problems in less than 10 mins. I've used other apps that I have taken days to get a response, this is the best customer service experience yet. Well done Dwight!

nura AU
Australia
8 months using the app
ReferralCandy replied September 16, 2021

We're glad Dwight was able to help! - Tom

May 5, 2022

I like that I was assigned a dedicated customer service rep, Jelson, who has very courteously answered my many questions and helped with any issues I've encountered. Customer service is excellent! Just one cautionary note - there is currently no notification of failed (unclaimed) reward payments, but hopefully they will add this feature soon.

Ameo Life
United States
10 months using the app
ReferralCandy replied June 1, 2022

I appreciate your feedback! Send us a message anytime you need help! - Jelson

April 2, 2020

Great referral app with even better service! Tippy was able to help me navigate setting up an affiliate account, and getting onboarded with all of the basics (email / link copy, image assets, etc.). We needed some account-specific customization and he was always willing to jump on a quick call / screen share to provide support. Much appreciated!

P.S. Good Times
United States
9 months using the app
October 31, 2019

Tippy helped me set up my account in about 20 min and answered all of my questions perfectly. We were looking for a way to combine aspects of an affiliate program and a referral program. Even though the ReferralCandy program doesn't specifically do that, he showed me how I could manually do it myself. My call with him was super helpful! Thank you.

ExpressionMed
United States
38 minutes using the app