Reviews (476)

Overall rating
2.3
Counts per rating level
  • 12% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 16% of ratings are 3 stars
  • 18% of ratings are 2 stars
  • 44% of ratings are 1 stars
February 16, 2019

The old app was ok but very slow. This app takes way too many steps to print barcode labels. We print a lot of labels for thousands of products and you now have to click 3 more times to just print a label. When you are doing many, this is not better - it's worse for productivity.

Additionally, the labels don't allow any adjustment so the product name and barcode get cut off on the left side of the label. There's no option to adjust that. When Shopify requires you to go to another app, it should at least meet what was good about the prior app and I would hope be more efficient and easier than less efficient. I'm not saying it's hard because you can figure it out easily but there are too many clicks that are unnecessary in an app.

The development team should sit and produce a few hundred labels of various products and then they'll see the opportunity to streamline the steps.

Our use: Dymo LabelWriter 450 Turbo with Dymo small labels 1"-2-1/8"
Everything worked fine on the prior app except the speed. Now it cuts off the name and sku on the left side and takes too many steps to simply print.

NashvilleSpiceCompany
United States
4 days using the app
Shopify replied June 17, 2019

Thanks for taking the time to share your feedback with the Retail Barcode Labels app! We're always working to make sure our apps function properly for our merchants, so I’ve followed up with you via email so we can take a closer look at the issue you are having as well as document any additional feedback you may have. Looking forward to connecting soon!

- Alex, Shopify Support

Edited June 3, 2023

For the most part this app works well enough for our environment. However, today, when we go to print the barcode label, it will not load the image on the print preview page so we can actually print. We have tried it on 2 different laptops running Windows 11 and on our iPad and none will finish loading the print preview page. We cannot print labels at all, though I can print as many test prints as I want. Was there an update to this app?

Thank you for your response Victoria.

I have an open ticket , 38855387,and no resolution from Shopify after spending more than an hour on chat with a team member. And there has been NO response from Shopify since Wednesday, May 31.

Through my own repeated troubleshooting and persistence, Friday I was able to get labels to print. With no help from Shopify.

I think Shopify needs to quit reducing staff and actually train the people working for them to know the product they are supporting. Whenever I have contacted Shopify for support, they direct me to help files that I have already read or they contact some other team for resolution. This leads to lengthy waits for the customer. As a former IT Application Support Analyst, this would have been unacceptable to my employer. As a customer of Shopify, I find this unacceptable.

River Art Gallery
United States
9 months using the app
Shopify replied June 3, 2023

Hi, there. Thanks for taking the time to share your experience. I understand you're facing difficulties on your end and are unable to print labels at all. To further investigate and troubleshoot this, I recommend creating a support request via the Shopify Help Center so our team can take a look: https://bit.ly/2AWw5VA. - Victoria, Shopify Support.

Edited May 15, 2019

This app has made printing and generating barcodes for products a lot easier for us.

We previously where manually making the barcode labels for the products which would take more time than needed. Typos and mistakes where often made. As well as having to save every single label...which isn't at all helpful when you have over 1000+ products!

The file is generated into a pdf file, which allows us to use are Zebra label printer to print out this labels.

This app is a game changer for us and hope to see some improvements down the line.

Things that I would wish to see this app implement in the future are:
- to allow custom label sizes to be entered and saved.
- to allow the transfer page to have a print label button available. this way as the product has been approved. hitting print labels for those items and the quantity shown would help get those labels placed on the product right away.
- To allow the title as a 2nd sub to become "..." if to long instead of being removed completely.
- For it to be able to display the compared price if the price is different. That way it displays a sale or price reduction instead of just showing the sale price. Example: $15.00 was $20.00 (I would recommend making this a separate option to allow the seller to choose the old version or this version)
- Add a setting menu to allow us to choose for it to auto generate barcodes as products are made or to leave it turned off to how it currently is now. This would allow sellers that make their own product or just need the barcodes for internal use to get them made right away.

MrMuffin'sTrains
United States
3 months using the app
March 20, 2019

not working at all. Old version is much simple and user friendly. Please bring it back old version

underground fashion
United States
2 months using the app
Shopify replied April 26, 2019

Hey, there! We really appreciate you taking the time to give us this feedback. I have gone ahead and emailed you, if you need any support or have any more specific feedback you would like to share with us we would be more than happy to chat, you can respond to the email to get through to me directly. -Bo, Shopify Support

Edited March 30, 2019

The new app is absolutely horrible. It is so much more time consuming and not user friendly at all.

TCL West Boutique LLC
United States
3 months using the app
Shopify replied June 5, 2019

Hey there, thanks for sharing this feedback! Shopify works hard to ensure our apps meet the needs of our merchants, and a good user experience is important to us. I've reached out to you to get more information about these issues, and to log this feedback with our developers. I hope to hear from you soon! - Lauren, Shopify Support

April 1, 2019

Perfect! I needed barcode to make fairs and show simpler for my helpers, and this app help me do it!

La Cave à Laine
France
About 2 months using the app
February 5, 2020

I am not liking your change the "Print label sheet" is confusing and adds more steps to the process

Deadwood History, Inc.
United States
About 2 months using the app
Shopify replied March 2, 2020

Thank you for sharing your feedback on this. I can definitely understand how this change has created more steps in your workflow of printing labels, and I'd really like to share your feedback with our teams. I'm going to send you an email shortly to discuss this further. I look forward to speaking with you soon! - Rae, Shopify Support

Edited March 28, 2019

I do not like the updated version. It takes more steps to get the same end product. Its not efficient

Lillies & Lace Boutique
United States
8 days using the app
Shopify replied June 7, 2019

Thanks for taking the time to offer this feedback about the Retail Barcode Labels app! I apologize that the new app has caused you frustration. The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon!

- Alex, Shopify Support

Edited March 29, 2019

I absolutely hate using this app. It's made the most simple and important thing in retail so complicated.

BIA BORO
Canada
3 months using the app
Shopify replied June 5, 2019

Thanks for taking the time to share your feedback! I'm sorry you've had a negative experience with the Retail Barcode Labels app, and I can understand how frustrating this must be. Shopify works hard to improve our app functionality, and I’ve reached out to you via email to look into this further. I hope to hear from you soon! - Lauren, Shopify Support

February 17, 2021

Es de mucha utilidad para poder tener los códigos de barras, con la creación automática es mucho mas sencillo

Vero Diaz
Mexico
4 months using the app