Reviews (297)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy and fast to set up, with smooth Shopify integration and no performance issues. They report higher conversion rates, increased average order value, and fewer shipping‑related tickets and disputes. Key benefits include shipping protection, return assurance (even on final‑sale items), and shifting risk away from the merchant. Support is consistently praised as responsive, proactive, and helpful with onboarding and customer service workflows.

April 14, 2022

I have used the app for the past month. They have great customer service and provide timely follow-ups. The app has been a value-add offering to my customers and so far so good. Would recommend to other online stores.

Simply Greek
United States
About 1 month using the app
October 26, 2022

We are a small swimwear brand so we can’t compete with the major retailers return policies. Seel allows us to offer refund for method paid and is great! I highly recommend it. Our customers are thankful to have the option of seel.

Issa de' mar
United States
About 1 year using the app
Seel replied October 26, 2022

Thank you for your support! Seel offers the easiest way to build Amazon-like post-purchase experiences that even SMB merchants can use at almost zero cost & risk.
We are coming up with new products including Estimated Delivery Date and Guaranteed Delivery Date to pump up your conversion and customer confidence for the upcoming holiday season. Keep following us and wow your shoppers!

September 13, 2021

The app is working great so far! The onboarding process and customer service have been great. I'm happy we can provide this to our clients so they feel comfortable buying our sale/custom items which typically do not qualify for a refund.

Kid's Dream
United States
About 1 month using the app
August 24, 2021

This a great app because it gives the business the ability to refund customers without losing any money. The customer has the option to pay for insurance that will "Kover" the cost of the product for the retailer while allowing the customer to get their money back.

QuikCamo
United States
19 days using the app
December 14, 2021

I just recently had this app installed so haven't been through the full process of a return yet. But the setup/installation was simple and easy. They took care of all of it and made my life easier! I would definitely recommend the team. Everyone has been great to work with.

La Belle Bump
United States
26 days using the app
March 18, 2022

This app is amazing it allows me to have a return option for my customers and doesn't cost me anything, just allows me to gain customers! Seel is great and I highly recommend Seel to any business. Setup is easy and quick I didn't even have to lift a finger Seel did everything!

Perfectly Unique Boutique
United States
2 days using the app
August 17, 2021

Excellent customer success and product team. As a small business, we have limited IT resources. They made the onboarding process extremely easy and assisted us the whole way. We just launched this week and the product is working well so far. Glad to offer our customers returns as an option and hoping this will help with our conversions!

Designer Revival
United States
19 days using the app
Edited August 12, 2021

Not offering returns has been a sticking point for my business since I launched five years ago. As a small, made-to-order business it was never a possibility. Until Kover found me. Kover has been a dream come true so far. A thoughtful, professional team, super seamless and easy integration (was done within an hour with no coding required by me!), and a great solution for one of my most pressing needs. Can't recommend it enough.

Fred and Far by Melody Godfred - Creator of the Self Love Pinky Ring
United States
About 21 hours using the app
Edited September 21, 2021

I can't say enough good things about this app and team behind it. The app helps break down the barrier between customers and brands by allowing customers to feel more confident with their purchases knowing they can return and brands less risk knowing they do not have to be responsible for the shipping plus full refunds. The Kover team is so easy to work with and made the entire on boarding process seamless. It's a MUST for small businesses and brands looking to grow and move product!

Label B
United States
About 2 hours using the app
Edited December 24, 2021

Kover is totally kick ass! My sales have seen a definite increase since the Return Assurance was added. I love not having to deal with returns anymore. My customers love the flexibility that comes with opting into the Return Assurance as they don’t feel like they are stuck with purchases that would otherwise be non-returnable. Kover goes into my backend and handles the tech aspect of everything which is something I really need assistance with and that helps tremendously. Plus having this service costs me $0. It’s a win-win all around.

D.U.A.
United States
5 months using the app