Reviews (406)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a reliable long-term solution for streamlining returns and exchanges, reducing manual work and emails. They like the intuitive self-service portal, easy label/QR generation, and clear automated updates. Many highlight flexible, customizable workflows, strong integrations with Shopify, shipping tools, Klaviyo, and WMS, plus transparent pricing. Support is frequently described as exceptional, with fast, knowledgeable help and proactive setup assistance.

January 30, 2022

Super app, best pricing.. very easy to set up rules.. had couple of doubts and the support was super awesome too! Keep it up team!

toymonkey
India
25 days using the app
March 2, 2022

Setup was easy, team was very communicative and helpful in answering my questions - overall great experience and very functional!

Chi Chi Sport
United States
13 days using the app
April 24, 2023

quick and friendly assistance when I needed help updating outgoing email template as well as guidance how to update moving forward

TruDiamonds UK
United Kingdom
8 months using the app
June 7, 2021

Setting up my returns page and automated rules was pretty easy. Thanks, ReturnGO team for helping me to have a quick and fun start.

Sugarman Creations
United States
About 4 hours using the app
April 9, 2022

This is a great App. If you're looking a return & exchange portal, I highly recommend it and customer service is just outstanding.

INAMORE
United States
10 months using the app
September 6, 2022

Just got this and so far so good! Customer service is OUTSTANDING!!!! They are so very helpful and took time to explain everything!

Jaxe + Grace Boutique
United States
5 days using the app
September 7, 2022

Excellent app and Great Support.
These guys are always ready to help
I can count on this guys every time to get anything resolved.

Dida sports
India
About 1 month using the app
March 24, 2023

ReturnGo has been great for us! We switched from a competitor and our plan with ReturnGo is less expensive with even more features.

Thread®
United States
About 1 month using the app
May 11, 2022

Their support is sublime. Incredibly helpful throughout the entire process and they even gave me access to features that were in beta.

Tragic Beautiful
Australia
12 days using the app
March 27, 2023

ReturnGo is fantastic! Their staff is incredibly knowledgeable and helpful. Truly a top-notch service that I would reccomend to anyone.

Way Out West Trading Co
United States
2 days using the app