Reviews (406)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a reliable long-term solution for streamlining returns and exchanges, reducing manual work and emails. They like the intuitive self-service portal, easy label/QR generation, and clear automated updates. Many highlight flexible, customizable workflows, strong integrations with Shopify, shipping tools, Klaviyo, and WMS, plus transparent pricing. Support is frequently described as exceptional, with fast, knowledgeable help and proactive setup assistance.
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Fabulous App and really great immediate support on Live Chat! Would recommend this App to companies who have to manage alot of returns.
Great app! Very easy to use and their customer service is exceptional! We highly recommend this app for taking the hassle out of returns.
This rating is reflecting the quality of the onboarding session as we do not yet have experience with managing returns through the portal.
This app has so far made my returns process simple! I have only just started using it and I am so happy. The support chat is so helpful too.
Used after Return Magic shut down. Works well, notable improvement to Return Magic. Would recommend if looking for affordable return portal.
Their customer service is awesome, definitely needs some updates but I know that will come with time! Very satisfied with the app and how run!
Feature Rich Return and Exchange portal. Option to choose products directly in exchange section should be made available soon. Decent support.
AMAZING COMPANY! CONSTANTLY IMPROVING THEIR ALREADY AWESOME FEATURES! CEO HELPED ME AT MIDNIGHT HIS TIME AND JUMPED ON A ZOOM TO ASSIST ME! WOW!
HIGHLY RECOMMEND! Its a great returns app with lots of features and a very responsive support team. Excited to see how they grow in the future.
It doesn't even seem real how helpful this app is not to mention the customer service is outstanding. SO thankful I installed this in my store!
