Reviews (406)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a reliable long-term solution for streamlining returns and exchanges, reducing manual work and emails. They like the intuitive self-service portal, easy label/QR generation, and clear automated updates. Many highlight flexible, customizable workflows, strong integrations with Shopify, shipping tools, Klaviyo, and WMS, plus transparent pricing. Support is frequently described as exceptional, with fast, knowledgeable help and proactive setup assistance.
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Excellent customer service, quick responses at all times. The application works very well and is very easy for both the customer and the customer service agents.
The customer service is outstanding. I reached out on a Saturday afternoon asking a question and had a reply from Eyal within minutes. It was very much appreciated.
Best customer service I have received from any other Shopify app. Seriously impressive. The backend was easy to navigate and so far we have not run into any issues.
Works very well and is a great value. We previously used a much more expensive solution and it only had a few more features. This one gets the job done for way less.
I used this app to reduce our customer service touchpoints on returns & exchanges. The constant updates/development into this app have been incredible to our success.
Been using this app for a few months now, been great! customer service is brilliant, replied to me straight away and stuck with me until everything was how I wanted it!
Had some difficulty setting up the App but a customer service member names Junessa invited me to a zoom call and she set up every little detail for me. She was brilliant.
Our company is using ReturnGo for the Shopify Plus version. The app support team is very proactive and helpful. This app is suitable for our contact center service process.
Takes a bit of learning to figure out but it is SUPER helpful and worth it. Support is amazing about going above and beyond to make sure app does exactly what you need it to do!
the customer service is amazing! they always help right away and are so nice!! they even helped set up the whole thing for me when i couldn't figure it out :) highly recommend!!
