AfterShip Returns & Exchanges

AfterShip Returns & Exchanges

Reviews (1,542)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong, user-friendly solution for managing returns and exchanges. They praise the fast, knowledgeable support that walks them through setup and resolves issues quickly. Key benefits include centralized, automated returns, flexible rules, size exchanges, customer-generated labels, and a branded returns page that works smoothly with Shopify. Long-term merchants say it works perfectly, is easy to navigate, and can pay for itself in retained revenue.

June 3, 2024

I reached out and was able to speak with Aditya right away! There were no delays in getting support on the phone which is always wonderful to be able to speak with a live agent. Aditya was kind enough to take me through the steps to assist me and even provided me with additional links that can help mitigate us having to reach out in the future. Very thorough and kind in demeanor. Definitely appreciated and 5 STARS to their support service! :)

LITTLE BLACK TUX
United States
Over 4 years using the app
May 29, 2024

AfterShip for Shopify is a game-changer! With its top-notch features, tracking orders becomes a breeze. Plus, their exceptional service ensures any issues are swiftly resolved. Highly recommended!

IBKÜL
United States
Over 2 years using the app
May 29, 2024

Their service is amazing and their customer center is very quick and helped us a lot with any queries we had! Great APP!

ohora usa
United States
Over 2 years using the app
Edited September 30, 2024

amazing customer service!! Moazzam was very helpful!

Goode Rider
United States
Over 3 years using the app
May 27, 2024

Got the best help ever from Aditya! He helped me resolve my issue to quickly and perfectly. I love this app and cannot speak higher of the service!

CocoPits
United States
About 4 years using the app
May 24, 2024

Support was great, thank you for helping me resolve my issue.

The Midwest Closet
United States
About 2 years using the app
May 20, 2024

Neha was very helpful in helping me resolve my issue.

Shop Allure Fashions
United States
12 months using the app
May 18, 2024

Neha was very helpful and Responsive. I really appreciate the quick google meet to make me understand what I needed to.

Matriarch
Canada
About 4 years using the app
May 13, 2024

Neha was extremely helpful. Look forward to working with you more.

Kenneth Cole
United States
44 minutes using the app
Edited May 17, 2024

Neha was great to work with. She was so helpful and sweet. 10 out of 10.

Higround
United States
14 days using the app