AfterShip Returns & Exchanges

AfterShip Returns & Exchanges

Reviews (1,542)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong, user-friendly solution for managing returns and exchanges. They praise the fast, knowledgeable support that walks them through setup and resolves issues quickly. Key benefits include centralized, automated returns, flexible rules, size exchanges, customer-generated labels, and a branded returns page that works smoothly with Shopify. Long-term merchants say it works perfectly, is easy to navigate, and can pay for itself in retained revenue.

May 3, 2024

Neha helped me through my technical issues that I was facing promptly.

Vibn
Canada
Over 3 years using the app
May 1, 2024

Really great customer service, Aditya has been extremely quick, helpful and responsive when I was having issues connecting our store.
5 Star service, thank you

33mm
United Kingdom
5 days using the app
April 30, 2024

Easy to use, and great customer service when I have run into questions. Neha answered my questions quickly and completely, plus shared her email for when I have questions in the future.

Katie May
United States
8 months using the app
April 24, 2024

Harvinder was such a great help with resolving my issue. We hoped on a meet up chat and he helped me get my store connected. Chat support is quick and always really helpful!

Shop Friday Feelin
United States
1 day using the app
April 18, 2024

Harvinder quickly assisted me in getting my account set up.

ShopAnimeStyle
United States
2 months using the app
April 18, 2024

Good service, helpful advisors. Aditi Was especially helpful with my API queries.

INFORM ACTIVE
United Kingdom
9 days using the app
April 18, 2024

Harvinder was great and helpful to me on some install and detail questions. Very responsive and knowledgeable.

smartCRUTCH USA
United States
About 1 hour using the app
April 17, 2024

Harvender was really helpful, talked me through all the features and helped me understand the system.

SUITURES
United Kingdom
6 days using the app
Edited April 19, 2024

The customer service is great! Super helpful representatives that always have a solution - recently worked with Moazzam and was very satisfied with his help. He explained everything I was confused about and helped me achieve the exact result I wanted. Thank you!

MedTheories
United States
3 days using the app
April 11, 2024

Thank you Neha! Great customer service and fast response time!

Domani Home
United States
5 months using the app