AfterShip Returns & Exchanges
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Reviews (1,542)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a strong, user-friendly solution for managing returns and exchanges. They praise the fast, knowledgeable support that walks them through setup and resolves issues quickly. Key benefits include centralized, automated returns, flexible rules, size exchanges, customer-generated labels, and a branded returns page that works smoothly with Shopify. Long-term merchants say it works perfectly, is easy to navigate, and can pay for itself in retained revenue.
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Neha was very prompt in removing the after ship branding. Thank you so much.
Good tech support on a Sunday morning.
The instructions over Google Meet was very clear and helpful. Thank you Aditi
Nalinee was friendly and quick to respond. Great customer service!
Nelinee
Super helpful, amazing customer service
Excellent service! Easy to use & great customer service :)
$200 extra just for shopify auto restock.... come on...
Nalinee was very helpful and attentive though. But $200 just for the automatic restock in shopify is too much.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.
We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that you are not satisfied with our pricing plan and the auto restock option is available on the premium plan and above. Hence we would like to discuss this further with you.
One of our experts will be sending you an email in order to get this sorted for you.
In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com
Regards,
Team AfterShip
Great support and a very effective returns portal
Very easy to use app for returns. If you have any queries their support section are very helpful.
Great app our customers love it. And their IT support team is great - they are truly there to help.
