AfterShip Returns & Exchanges

AfterShip Returns & Exchanges

Reviews (1,542)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong, user-friendly solution for managing returns and exchanges. They praise the fast, knowledgeable support that walks them through setup and resolves issues quickly. Key benefits include centralized, automated returns, flexible rules, size exchanges, customer-generated labels, and a branded returns page that works smoothly with Shopify. Long-term merchants say it works perfectly, is easy to navigate, and can pay for itself in retained revenue.

March 7, 2018

Seriously impressed. Great App. Thanks AfterShip. I look forward to happy clients on my storefront.

Cavorte
Australia
7 minutes using the app
March 23, 2018

Works really well and takes the hassle out of returns. Well, as much as is possible with returns....

Lazybones Com Au
Australia
4 months using the app
Edited October 8, 2019

The application works correctly. Easy to operate and take the information to CSV. 100% recommended

Polo club
Colombia
5 days using the app
November 7, 2019

This software works greats as it allows our customer to easily make returns and exchanges! Thanks you

DEVIL-DOG Dungarees
United States
5 months using the app
April 20, 2020

Needs lots of improvement. When we asked about the features we needed, the short answer was "maybe".

AmbrogioShoes
United States
9 months using the app
Edited April 22, 2020

Testing So far so good. Will update this review later.``````````````````````````````````````````````

snow joe + sun joe
United States
About 2 hours using the app
Edited May 22, 2020

it seems pretty straight forward. just downloaded and im looking forward to putting the app to use.

SybG by Sybille Guichard
United States
About 3 hours using the app
August 26, 2020

The app will help us with our returns. Your support team helped immensely getting us up and running.

Alabama Sawyer
United States
3 months using the app
September 8, 2020

This app has made the returns process SO much easier. What appealed to me is the easy setup process.

SAINT SOMEBODY
Australia
About 21 hours using the app
AfterShip replied September 9, 2020

Hi there,

Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.

Best,
Shahbaz

September 23, 2020

Priyadarshini was a great help and resolved my query quickly. many thanks
..........................

Ralph & Co
United Kingdom
9 months using the app