Reviews (1,443)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

April 24, 2023

I was helped by Abbie today! She was incredibly helpful. Going above and beyond what I asked for help with. Thank you and your team.

thebccl
United States
2 days using the app
Rivo replied April 24, 2023

Thank you for taking the time to leave this wonderful review about Abbie and our team. We appreciate your business and look forward to helping you again in the future! - Lea, Rivo Support Manager

March 31, 2022

Arianne was very helpful. Great app by the way and just what I needed. Recommend. Told me about Rivo pop ups which I am checking out.

FRED KOBBS SHOE SHOP
United Kingdom
10 days using the app
Rivo replied March 31, 2022

We're happy that you like our app and customer service. 😃 Thanks for recommending us, and we greatly appreciate you using our app. Much appreciated, Kevin

January 21, 2022

So far so good. It was easy to set up and the chat feature within the app was very helpful for the things I did have questions about.

Southern Throne Boutique
United States
5 days using the app
Rivo replied January 21, 2022

So glad to hear you had a 5-star experience! Thanks so much for the positive review and feedback! 🤩 Cheers, Kevin

November 11, 2021

So far it's been great! Had a question and received an immediate response. James was amazing! Excited to have this for my customers now!

Range Beauty
United States
About 1 hour using the app
Rivo replied November 12, 2021

🤩 We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin

January 16, 2022

This is freaking awesome! I quickly and easily made $400 on the free version! I'm super excited to see the power of the paid version : )

A Christmas Story Family
United States
8 months using the app
Rivo replied January 17, 2022

We work hard in creating apps that are easy and quick to install but most importantly, skyrocket your sales! 🚀 Thanks so much for the review! Best regards, Kevin

March 2, 2023

she was so nice and helpful with everything. answered all my questions promptly and knew the answer to every single one! her name is jel.

kaydollhouse
Canada
About 6 hours using the app
Rivo replied March 2, 2023

It's great to hear that we were able to assist you with all of your questions and provided excellent customer service. Thank you for your feedback!
Cheers, Kevin

Edited April 27, 2021

Love this app, so far working great for what I need. It helps small businesses so much to have something like this be free - so Thank you!

Lifting the Dream
United States
2 months using the app
Rivo replied April 29, 2021

We love helping small businesses! Thank you so much for the wonderful feedback and 5-stars! 🤩Cheers, Katherine

August 18, 2022

This program is exactly what I was looking for and I owe all thanks to Abbie. My customers have been asking about rewards since I started.

RTM_Dabrand
United States
29 minutes using the app
Rivo replied August 18, 2022

Wonderful! We are always here to help and super excited that our app was exactly what you were looking for! 🎉 Thanks so much for the positive feedback and review! Best wishes, Kevin

March 7, 2022

Best customer service from betty she responded oddly quick at 3 am very surprising and helped me out a ton a she is nice. deserves a raise

Dreamir Clothing
United States
3 days using the app
Rivo replied March 7, 2022

You are amazing! ✨ Thank you so much for your kind words. We're so thankful for customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 😃 All the best, Kevin

December 19, 2021

Seems to provide more than other apps for the Free version, and the paid versions are cheaper. Looks nice and will be helpful in boosting sales.

Empowered Life Apparel
United States
About 1 hour using the app
Rivo replied December 20, 2021

We work hard in creating apps that are easy and quick to install but most importantly, boost your sales! 🚀 Thank you so much for the 5-star review! Much appreciated, Kevin