Reviews (1,443)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.
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app works well, support is top-notch
Thanks for the great feedback! Thrilled you love the app and find our support top-notch. 😊 We're always here for you!
- Kevin & Rivo Team
Love you Abbie! You’re so amazing! Love the customer service and quick respond times. Plus, Abbie was very helpful and knowledgeable. Thanks for everything!
Wow, we’re blushing! 😊 Thank you for the 5-star review and all the love! Our team’s thrilled to provide quick, helpful, and knowledgeable support. Here for you anytime!
- Kevin & Rivo Team
I contacted Paul for tech support on a number of features in the onboarding process. He was invaluable. I was able to get to a place where I should be able to finish up. In the event that I can't, I rest easy in knowing I can contact support and get high level support from reps like Paul. Thanks again!
So glad our tech support was invaluable during onboarding! Thrilled you’re set to finish up and feel confident with our high-level support ready if needed. Thanks for the kind words!
- Kevin & Rivo Team
Paul was nice
Thank you for your kind words! We're happy to hear our support team was able to help. Don't hesitate to reach out if you need anything else!
- Kevin & Rivo Team
Perfect!!!!!
Thank you so much! We're thrilled to hear that. If you need anything else, we're always here to help!
- Kevin & Rivo Team
So far, so good. It's my first day with this app and, as you probably know, new widget setup is always a "thing". Thankfully Bryan made my experience really easy.
When I needed help or had a question Bryan responded almost immediately. Bonus points for following us on social media after **actually** looking at our profile–meant a lot in the moment.
We're so glad that the setup was easy and that our support was quick to respond. We’re happy to follow you on social media—it’s always great to connect with our users on a personal level! If you ever need anything else, don’t hesitate to reach out!
- Kevin & Rivo Team
I had the pleasure of working with Arianne, and I must say, she exceeded all expectations! From the moment I reached out, Arianne was not only professional but incredibly friendly. Her attention to detail and willingness to go the extra mile truly stood out. It's clear that Arianne cares deeply about providing excellent service, and it made a world of difference in my experience.
Thank you for such a heartfelt review! We're so happy that our support team made such a positive impact on your experience. Your satisfaction means a lot to us, and we're always here to help with anything you need!
- Kevin & Rivo Team
I recently integrated the Rivo App on my Shopify store and couldn't be happier with the experience. The app itself is incredibly intuitive and offers a wide range of features that have significantly enhanced my store's functionality. From collecting customer reviews to establishing a loyalty programme, Rivo has proven to be an invaluable tool for boosting both sales and customer engagement.
What truly stood out was the exceptional support I received from Jel during the setup process. Jel was incredibly knowledgeable and patient, guiding me through each step with clear instructions and helpful tips. Any questions I had were swiftly addressed, ensuring a smooth and hassle-free integration.
The customisation options provided by the app allowed me to tailor it perfectly to match my brand's aesthetic, which was a major plus. Additionally, the automated features have saved me a great deal of time, allowing me to focus on other aspects of running my business.
Overall, I highly recommend the Rivo App to any Shopify store owner looking to enhance their customer interaction and streamline operations. The combination of a powerful app and top-notch customer support from Jel makes it a fantastic choice!
Thank you for the thoughtful review! We’re thrilled Rivo has enhanced your store’s functionality and helped you streamline operations. We believe in delivering a seamless experience with top-tier support, and your feedback confirms we’re on the right track. We’re always here to help as you continue to grow!
- Kevin & Rivo Team
Here's a glowing review for Abbie from Rivo Loyalty Rewards Referrals:
Outstanding Support from Abbie at Rivo!
I had the pleasure of working with Abbie from Rivo Loyalty Rewards Referrals, and I can confidently say she went above and beyond to make my experience exceptional. Her knowledge of the platform and dedication to helping me set up my loyalty and referral program was truly impressive.
She was patient, professional, and incredibly responsive, answering all my questions and even offering tips to maximize the potential of the program for my Shopify store. It's rare to find someone who combines technical expertise with such a personal and helpful approach.
Thanks to Abbie, I'm confident my customers will love the new rewards program! If you're using Rivo, I hope you get to work with her—she's amazing!
10/10—Highly Recommend!
Thanks for the amazing review! We’re thrilled that our support exceeded your expectations. We’ll keep working hard to help your rewards program shine. Your recommendation means so much! 😊
- Kevin & Rivo Team
Thank you for the help!
You're welcome! Glad we could assist. Reach out anytime you need more help! 😊
- Kevin & Rivo Team
