Reviews (1,443)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

Edited December 5, 2023

Customer service is fantastic and very helpful! Jel answered a number of my questions and gave me a suggestion on my site. Thank you!

Canyon Creek Candle Company
United States
8 months using the app
Rivo replied December 8, 2023

So glad our team could assist you! Thanks for your kind words, and we're always here to help!
- Lea & Rivo Team

November 29, 2023

Very helpful in getting setup. Very fast and responsive!

FULL OCTAVE COFFEE
United States
2 days using the app
Rivo replied December 1, 2023

Thanks for your kind words! Thrilled to hear you had a smooth setup. We're here anytime you need help!
- Lea & Rivo Team

Edited April 5, 2025

Bryan was very helpful in resolving my display and design issues on our newly designed site.

Love and Light Botanicals
United States
Over 1 year using the app
Rivo replied November 30, 2023

Thanks for sharing your experience! We're always here to offer tips and quick help for your store.
- Lea & Rivo Team

November 23, 2023

Very easy to use and to make changes to points. Great features and excellent customer service.

Phillipa Nefri Clark
Australia
5 months using the app
Rivo replied November 28, 2023

Thanks a ton for your kind words! Delighted to hear you're enjoying our features and support. We appreciate the feedback!
- Lea & Rivo Team

November 22, 2023

Quick help and responsive team. App functions as well.

Nemisis
United States
5 months using the app
Rivo replied November 28, 2023

So glad to hear you find our app and team helpful! Thanks for your kind words. We're always here for you!
- Lea & Rivo Team

November 14, 2023

Abbie is awesome thank you for your help and this app, my customers are happy to use the rewards al the time

Smoxygen
United States
Over 2 years using the app
Rivo replied November 17, 2023

So glad to hear your customers love the rewards! Thank you so much for sharing your experience with the app.
- Lea & Rivo Team

Edited December 3, 2024

Bryan was very helpful and patient with me - I had a lot of questions. :-)

Clean Beauty by Joy
United States
Over 1 year using the app
Rivo replied November 13, 2023

Thanks so much! We're thrilled to hear our app and support hit the mark for your business. Enjoy the free features!
- Lea & Rivo Team

November 6, 2023

Moved from Stamped Loyalty and really enjoying the customer service and customization and a lesser price. I highly recommend.

Adrenaline
United States
7 days using the app
Rivo replied November 8, 2023

So glad you're enjoying our services and finding great value in our app! Thanks for your recommendation, means a lot to us! 🙌
- Lea & Rivo Team

November 2, 2023

This app allows an amazing amount of customization, and it's all very intuitive. Ran into a hiccup when we rolled out a new theme but Arianne was so helpful and got it solved in minutes!

Tuscany Candle®
United States
15 days using the app
Rivo replied November 6, 2023

Happy to hear our support team was able to assist you promptly! Enjoy your personalized app experience, and thanks for the positive feedback!
- Kevin & Rivo Team

October 29, 2023

Excellent service. Arianne helped me with my request and even added some other free benefits that I didn't even ask for. Top shelf!

Rocky Knoll Farm
United States
Over 2 years using the app
Rivo replied October 31, 2023

Thank you for your kind words! We aim to provide top-notch service and value to our customers. If you have any more requests or questions in the future, feel free to reach out!
- Kevin & Rivo Team