Reviews (1,443)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

September 9, 2023

Jel was very helpful with all the questions I had and even made suggestions to improve my store

A Hair Party
United States
42 minutes using the app
Rivo replied September 13, 2023

Thanks so much for your kind words! It was a pleasure assisting you with your questions and offering suggestions to enhance your store. Glad we could be of help!
- Lea & Rivo Team

September 13, 2023

Super impressed with this app! The staff is helpful and super quick to address issues. Love the support and I highly recommend!

Mellow Store
Canada
2 days using the app
Rivo replied September 15, 2023

Thanks for the awesome review! We're thrilled that you're loving with our app. Our team is always here to help and address any issues you may have. We appreciate your support, and thanks for recommending us!
- Lea & Rivo Team

September 5, 2023

Super friendly and efficient support team!

Petite Ganache
Netherlands
About 1 hour using the app
Rivo replied September 8, 2023

Thank you so much for your awesome feedback! We're so happy that our support team was helpful and quick. We appreciate your kind words! 🙌
- Lea & Rivo Team

August 30, 2023

Jel- was amazing help today. She solved our issue and also gave us feedback that was very helpful. She is a rockstar of a worker and I really appreciated what she did for the store. She needs a promotion!!!

4 star on app, 5 star on customer support specialist.

Everest Designs
United States
12 days using the app
Rivo replied September 3, 2023

Thank you for your feedback! We're glad to hear that our support team was able to provide you with great assistance and helpful feedback. Please let us know if there's anything else we can do to improve your experience further. We value your feedback and are always here to assist you in any way we can!
- Lea & Rivo Team

August 14, 2023

These people are always super helpful, very nice, and go out of there way to do stuff for you. Solid app.

simply
United States
6 months using the app
Rivo replied August 18, 2023

Thanks so much for the kind words! 😊 We appreciate your awesome review! Our team always aims to go the extra mile to assist, and we're thrilled to know we've been helpful. Feel free to reach out anytime you need help!
- Lea & Rivo Team

August 17, 2023

The support are very kind and helpful people, appreciate the help in learning more on how to optimize the app.

Concrete Garden Candles
United States
Almost 2 years using the app
Rivo replied August 22, 2023

Thanks for your kind review! We're so glad you found our support team kind and helpful. We're all about helping our customers learn and get the most out of your experience. 🙌 We're here for you whenever you need us!
- Lea & Rivo Team

August 17, 2023

Excellent Customer Service! Abbie was super helpful in getting my app up and running quickly! highly recommend

Hosanna Coffee
United States
16 minutes using the app
Rivo replied August 22, 2023

Thank you for the fantastic review! 😊 We're thrilled that our team could provide excellent support and help you get the app running smoothly! We highly appreciate your recommendation. If you ever need any further assistance, feel free to reach out.
- Lea & Rivo Team

August 28, 2023

Paul was able to troubleshoot all of my issues with minimal explanation from myself. fixed my pop up widget as well as my limit on emails

ENORAH Jewelry
United States
About 2 months using the app
Rivo replied August 30, 2023

So happy to hear our team was able to address your concerns. Thank you for sharing your feedback! If you need anything else, feel free to let us know! We're always here to help!
- Lea & Rivo Team

August 17, 2023

Abbie was amazing. She helped me with a few things and was able to give me clear directions. She also suggested a few things to help with my website. Abbie is a 5 star helper and very patient.

Customized Creations by Angie
United States
Over 1 year using the app
Rivo replied August 22, 2023

Thank you so much for your amazing review! We're thrilled you had a great experience with our team. We always aim to provide valuable and helpful suggestions to improve your experience. We truly appreciate your kind words and support.
- Lea & Rivo Team

August 20, 2023

We had an issue on the site and I got in touch with Customer care and Paul was brillant, he went above and beyond to help us solve the issue. The whole set up is so easy to use. Would definitely recommend this app

Loveangels
Ireland
Over 1 year using the app
Rivo replied August 22, 2023

We're so glad to hear about your experience! We always strive to go above and beyond to help resolve any issues! Thanks for recommending us, and we can't wait to continue delivering an amazing experience for you!
- Lea & Rivo Team