Reviews (1,443)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

February 12, 2022

superb customer service. Abbie is the best. so incredibly helpful. I am So glad I found this app. Thank you.

Jennifer Clifford's Adventures in Collage
United States
26 minutes using the app
Rivo replied February 14, 2022

Wonderful! Thanks so much for the positive feedback and 5-star review! We are always available and happy to help anytime. 😊 Much appreciated, Kevin

April 26, 2022

That was a great conversation, I will keep working with Rivo they have a good program. Thank you again, James

Singular Wipes
United States
4 months using the app
Rivo replied April 26, 2022

We always make sure to provide our customers with the best service possible! We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is always happy to help. 😃 Thanks, Kevin

Edited March 10, 2023

Abbie was so helpful and responsive to our questions and requests. Really recommend Rivo. Thanks again Abbie.

I am Cartoonified
Australia
8 months using the app
Rivo replied March 12, 2023

We're thrilled that we were able to provide you with such outstanding service. Thank you for taking the time to share your positive experience with us and for recommending us to the Shopify community!
Cheers, Kevin

March 28, 2023

Customer service was excellent! Arianne replied quickly and added the export feature to our store. Fantastic!

COSMETIC PLANT
Romania
About 2 years using the app
Rivo replied March 28, 2023

It's music to our ears that you are happy with our customer service! Your 5-star review is much appreciated! 🌟
Thanks, Kevin

Edited November 23, 2021

Pretty well functioned app straight outta box with free plan. Great tailored support, addressed all our needs.

The Craft Drinks Store
Australia
29 days using the app
Rivo replied November 24, 2021

Thanks so much for the positive feedback and 5-star review! 🚀 We are here for you anytime you need us. Much appreciated, Kevin

February 13, 2022

I love the app they give great customer service and my customers love the loyalty points !!! It's effortless.

Crafty Casey's
United States
10 months using the app
Rivo replied February 14, 2022

So glad you are loving our app and customer service! ✨ Thank you so much for the 5-Star review and positive feedback! Cheers, Kevin

April 6, 2022

The team member responded very quickly and she understood my request very well. Professional and warm-hearted.

Hangsen
United Kingdom
9 months using the app
Rivo replied April 6, 2022

Thanks so much for your kind words and positive review! 🙌 We are here anytime you need us! Cheers, Kevin

Edited June 28, 2022

Perfect app, nice features, very friendly and helpful customer service. Paul was very helpful in every sense!

Pureal.tr
Türkiye
About 1 month using the app
Rivo replied May 24, 2022

So glad that you love our app and services! 🙌 Thank you for the wonderful review and, we truly appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! All the best, Kevin

August 3, 2022

Harleen was very helpful and quick to respond. Still learning about this rewards program but looks really good

Lift Up Clothing LLC
United States
1 day using the app
Rivo replied August 3, 2022

Your review means the world to us! Let us know if any questions come up or if we can help along the way. We are always happy to help in any way we can and are available anytime. 😃 Thanks, Kevin

September 21, 2022

I just downloaded this app and Therese has been so kind and patient to guide me through the set up! Thank you!

Gold & Behold
Singapore
About 1 hour using the app
Rivo replied September 21, 2022

Thanks so much for choosing our app! If you have any further questions, please feel free to reach out to us anytime. We are always here and happy to help. 😊 Best wishes, Kevin