Reviews (1,440)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

January 28, 2022

The app was blocking our BBB Accredited Business flyout. Lance moved it to the other side of our website. It looks great!

Skineez®
United States
About 1 hour using the app
Rivo replied January 28, 2022

We are so happy that we're able to help you with your concern! 🤩 If there's anything else we can do, please feel free to reach out to us anytime. Thanks, Kevin

February 20, 2022

Arianne was very helpful! She helped me customize my rewards program. Thank you. The app seems pretty easy to use so far!

Love Peace Organic
United States
About 15 hours using the app
Rivo replied February 21, 2022

Thank you so much for the 5-star review! We're always here and happy to help! 🍻 Cheers, Kevin

June 1, 2022

The chat forum is extremely helpful! I've enjoyed using the app and found the process of integration into Shopify simple.

Husk & Seed
United Kingdom
8 months using the app
Rivo replied June 1, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 🍻 Cheers, Kevin

March 12, 2023

Great and proactive customer support from Arianne!
Starting to get used to the app and will try out more features soon.

Doctor Kimchi
Germany
3 days using the app
Rivo replied March 12, 2023

Thank you for your support! We're proud to be a part of your e-commerce journey and are committed to providing you with the best possible service and tools to help you succeed.
All the best, Kevin

July 24, 2021

Works well with repeat customers, now about to explore the referral programs as this could work out very well for socials.

Pretty Box Ltd
United Kingdom
5 months using the app
Rivo replied July 26, 2021

We're so happy to see that you had a 5-Star experience! 🌟We're always striving to help you and your business succeed! If you need any help, just let us know. All the best, Kevin

March 9, 2022

Just downloaded the app. The customer service is instant and helpful. Will update more after we launch the reward program.

NAILOG
Hong Kong SAR
About 2 hours using the app
Rivo replied March 10, 2022

Awesome! Thanks so much for choosing our app and the 5-Star review! 🙌 Cheers, Kevin

April 5, 2022

Always very efficient and helpful! Thank you for always making the arduous task of contacting customer service a delight.

Starling Skincare
United States
10 months using the app
Rivo replied April 5, 2022

It was our pleasure to help. 😊 Thank you so much for the positive 5-star feedback. Please feel free to reach out to us if you have any further questions or experience issues along the way. We're always happy to help out in any way we can. All the best, Kevin

September 6, 2022

I am new to the app so can't really rate it but the customer service is great and my chat with Arianne was very productive

The Flying Yogi
Canada
2 months using the app
Rivo replied September 13, 2022

Hi, The Flying Yogi team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team would be delighted to assist you!
Best regards, Kevin

December 4, 2022

Lance was awesome, he went above and beyond and was extremely helpful. He answered all my questions and was very friendly!

BACKYARD BUZZ
United States
1 day using the app
Rivo replied December 4, 2022

So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! If there's anything else we can help you with, just let us know. 😊 Much appreciated, Kevin

December 18, 2021

Super (and fast!) customerservice. Very friendly and helpful.
Generally like the app and it's doing what it's supposed to.

Såpehuset
Norway
10 months using the app
Rivo replied December 20, 2021

Your kind words mean the world to us! Thank you so much for the positive feedback and 5-star review! 🤩 All the best, Kevin