Reviews (1,440)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

January 31, 2023

Just getting started but the support so far was super. Good to know that I have help there if I need it. Provided a tip too!

PawSheets®
United States
About 2 hours using the app
Rivo replied January 31, 2023

Wonderful, thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! If any questions come up or if we can help along the way, please feel free to let us know. Our team is here to help you. 🙌 Cheers, Kevin

February 12, 2021

Awesome app! Great customer service when i have questions. Emails right back when i asked for help moving the Rewards button.

Ladybugfeet Jewelry Designs
United States
5 days using the app
Rivo replied February 15, 2021

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟Best wishes, Katherine

September 1, 2021

Great app, looks good and works well. Excellent customer service as well. I've used on my own stores as well as client stores.

Arcane Skye
United States
4 months using the app
Rivo replied September 2, 2021

Excellent! Thanks so much for the positive feedback and 5-star review! 🙌 All the best, Kevin

January 21, 2022

I think this APP is fantastic!
especially customer service. They are so patient and helpful. It's valuable for me, thank you!

TY Lee Pen Shop
Taiwan
1 day using the app
Rivo replied January 21, 2022

Awesome! Thanks so much for the positive review! Let us know if we can help answer any questions at any time. 🌟 Cheers, Kevin

January 9, 2022

Easy to set up and customize. My customers love collecting their points. Customer Service is quick, knowledgeable and friendly.

The Beading Room
Canada
11 months using the app
Rivo replied January 10, 2022

Thanks so much for the 5-star review! If you have any questions or if we can help along the way, feel free to reach out to us at any time. Much appreciated, Kevin

Edited February 27, 2023

So good so far, and customer support (Abbie) has been super helpful. Very comfortable compared to other Apps on here so far.

Degreve
United States
About 1 hour using the app
Rivo replied February 27, 2023

We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed!
Cheers, Kevin

February 26, 2021

Just what I wanted from a loyalty app and with great styling options! I'm very happy with it so far, especially since it's free!

Hemmavid
Sweden
9 minutes using the app
Rivo replied February 26, 2021

Wonderful! 🎉 Thank you so much for sharing your positive review with us and the Shopify community! Cheers, Katherine

October 14, 2021

I’m glad I found the app and customer service is amazing. I like how they assisted me right away. It should increase conversion.

Nikki Smith Collection
United States
About 10 hours using the app
Rivo replied October 14, 2021

Thanks so much for the 5-Star review! 😊 We're so glad that we were able to help you with your concern and we really appreciate you using the app. If there's anything else we can do, please let us know. Best wishes, Kevin

March 17, 2022

Pete was extremely helpful. Responded immediately to my question and had the answers immediately. Amazing interaction, thank you

ForeverGems_SA
South Africa
About 1 year using the app
Rivo replied March 17, 2022

We're so glad to hear that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

June 20, 2022

This app is incredibly easy to use, I am thrilled! Maria was so extremely helpful and quick to respond. Great customer service!!

Golf Gifts & Gallery Inc.
United States
About 1 hour using the app
Rivo replied June 20, 2022

We're so happy that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin