Reviews (1,440)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

August 30, 2021

This is a good app for customer loyalty thanks. It helped me a lot, and the customer service is awsome answers my qustion quickly.

OffroadMall
United States
About 1 month using the app
Rivo replied August 30, 2021

We're so happy that our app is helping your Shopify store, and we're always here if you need anything at all! 😊 Best wishes, Kevin

November 15, 2021

Great so far! Very happy with service and points work without glitching. Customer service is always available to answer questions.

Stereoplasm
Canada
5 months using the app
Rivo replied November 15, 2021

Glad to hear you are liking our app and customer service. If there's anything else we can do, please feel free to reach out at any time. 😊 All the best, Kevin

December 15, 2021

Such a great app to build customer loyalty, our customers have been placing larger orders. Great customer service so far as well.

BIRD BEE
United States
10 months using the app
Rivo replied December 15, 2021

Thanks for the 5-Star review, BIRD BEE team! We're so excited to hear that you have seen good results since installing our app! 🙌 Your review is very much appreciated! Cheers, Kevin

March 9, 2022

Great addition to our store, and Abbie from support was lovely and super helpful! Using a few Rivo apps and can't complain at all!

The Bee's Tees
Australia
6 months using the app
Rivo replied March 10, 2022

Thank you so much for using our apps and the positive feedback! 🤩 If you ever need anything, we are always here for you. Cheers, Kevin

October 20, 2022

Maria was a great help! Great experience with this app! We are able to reward our members with a loyalty program that works great!

Up North Collective
United States
26 days using the app
Rivo replied October 20, 2022

We're thrilled to hear you are having a great experience with our app and services! Thank you for the wonderful review, and please let us know if there's anything else we can do. ✨ Best wishes, Kevin

April 7, 2023

it was a great experience. Jel helped me with everything i needed and told me about things i wasn't aware of. A1 customer support

ZodiacVibesBrand
United States
About 16 hours using the app
Rivo replied April 10, 2023

We're so happy to see that you had a great experience! We're always striving to help you and your business succeed!
Cheers, Kevin

June 14, 2023

Fantastic app, fantastic support - really fast at helping me change the bits I wanted to, couldn't ask for more - highly recommend!

SulfaMax
United Kingdom
3 days using the app
Rivo replied June 15, 2023

Thank you so much for your lovely review! We always strive to provide fast and helpful support for our customers. Your recommendation means a lot to us, thank you for choosing Rivo! - Lea, Rivo Support Manager

June 8, 2022

Needed some tech support and got Abbie to assist me and she was absolutely great and resolved my query fast. 5star care all the way!

Flip Flop Labs
Australia
Over 1 year using the app
Rivo replied June 9, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Thanks, Kevin

Edited June 28, 2022

Awesome app! Great Chat Service and they answered all my questions. Very easy to set up, lots of customization & many ways to earn.

Chocolat Michel Cluizel, USA
United States
About 1 year using the app
Rivo replied April 20, 2021

Thank you so much for the positive feedback and 5-star review! We are always happy to help in any way we can. 🤩 Cheers, Katherine

February 16, 2023

Abbie was super fast, super helpful and very knowledgeable.
Very good service. I would not hesitate to use the chat service again.

Made For You By Sabrina
United Kingdom
About 2 hours using the app
Rivo replied February 19, 2023

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime.
😃Thanks, Kevin