Reviews (1,441)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

April 9, 2023

Great Support and overall pleasant to work with. Easy to adjust customers points for any reason. I've enjoyed my experience thus far.

Pali-Mart
United States
About 2 years using the app
Rivo replied April 10, 2023

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟
Best wishes, Kevin

Edited September 27, 2024

Bryan has helped me so much! Their customer service is really amazing and I like the fact that they are helping so much. Thanks again!

Beyond The Curls
United States
Over 3 years using the app
Rivo replied February 14, 2022

We're so glad to hear that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

September 2, 2021

Very intuitive, and straight forward, exactly what I was after- great that you can customise the widget per your site branding- thanks!

studio huske
Switzerland
29 minutes using the app
Rivo replied September 2, 2021

Thanks so much for choosing our app and for the positive 5-star review! 🙌 If you ever have any questions or if we can help along the way, feel free to reach out to us anytime! Much appreciated, Kevin

January 10, 2022

This app was easy to set up, and works as advertised. Our customers are enjoying earning rewards. Support has been helpful when needed.

Zippix Nicotine Toothpicks
United States
10 months using the app
Rivo replied January 10, 2022

Thanks so much for the 5-Star review! 🌟 We really appreciate you using the app. Cheers, Kevin

April 18, 2022

Awesome rewards app and very easy to setup. Customer service is responsive, friendly and helpful! Looking forward to giving this a try

MotorsportMaps
United States
About 12 hours using the app
Rivo replied April 18, 2022

Thank you for the wonderful review! 🙌 We greatly appreciate you sharing positive feedback! Cheers 🥃 to success to you and your business! All the best, Kevin

January 3, 2022

Excellent customer service. Ryan was awesome, very helpful and fun to chat with. Excited to reward my loyal customers!!! Thank you Rivo.

Ash Herrera Jewelry
United States
9 months using the app
Rivo replied January 4, 2022

This review made our day! Your kind words mean the world to us, and thank you so much for the positive feedback and 5-star review! 🤩 All the best, Kevin

January 9, 2022

Great app, easy and intuitive. Needs integration with the POS/ability to change member/customer status but this is a really useful tool.

CityLine Hydro
United States
About 1 hour using the app
May 2, 2022

Lots of features and excellent support team. Ryan was great. The points function works well and the themes are customisable to my brand.

Laz the Plant Scientist
United Kingdom
14 days using the app
Rivo replied May 2, 2022

Awesome! Thanks so much for the positive review, and we are here for you anytime you need us! Best regards, Kevin

January 11, 2023

Simply the finest example of knowledgable, polite, professional and technically savvy customer support. Rivo is the best in the business

Luminance Skincare
United States
7 months using the app
Rivo replied January 11, 2023

Thank you for the wonderful review! 🤩 We appreciate you using our app and for helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

December 20, 2021

NICE APPS I LOVE THIS THAKNS SO MUCH FOR THIS
NICE APPS I LOVE THIS THAKNS SO MUCH FOR THIS
NICE APPS I LOVE THIS THAKNS SO MUCH FOR THIS

INDOSHOPPER
Indonesia
7 months using the app