Reviews (1,441)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

Edited January 19, 2022

the support team has helped worked through my questions and helped me find the solution relatively quickly and with great customer care

Cop Copine US
United States
About 2 months using the app
Rivo replied November 26, 2021

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🙂Best wishes, Kevin

June 9, 2023

Great customer service and a great app amazing for motivating customers more to place an order, I also love all the features the app has.

Azure Pads
Canada
42 minutes using the app
Rivo replied June 12, 2023

Thank you so much for your review! We're happy to know that we are providing great customer service and that you love the features of our app. We appreciate your support and look forward to assisting you again soon! - Lea, Rivo Support Manager

Edited February 10, 2021

I am using it very little time and my first impressions are that it seems to me a simple and great app. Indispensable to retain customers.

Kissbel
Spain
2 days using the app
Rivo replied February 11, 2021

Thanks so much for the 5-star review and feedback! 🤩 Best wishes, Katherine

December 18, 2021

easy UX, powerful, engaging, good live chat for support. highly recommend the app, intuitive navigation, also for the visitors on ur page.

LOST ADULTS wôRLd
Luxembourg
About 1 hour using the app
Rivo replied December 20, 2021

What a wonderful review! Thank you so much for the positive feedback and for recommending us to the Shopify community! 🚀 Cheers, Kevin

December 27, 2021

Love this app! The customer service is great! I'm pretty new to this app but I know it's gonna increase my customer interaction and sales!

Canadian Crystal Queens
Canada
3 days using the app
January 26, 2022

The app is great and the team is very quick in response. The app has everything that it should have and it's definitely a treat using it.

Latest Bedding
United States
About 3 hours using the app
Rivo replied January 26, 2022

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟Best regards, Kevin

April 4, 2022

100% amazing! Great and fast service when needed! You need this for your store ASAP! People love reward points and this makes it easy AF!

Dee Zee Airsoft
Canada
12 months using the app
Rivo replied April 4, 2022

It's music to our ears that you are happy with our app and customer service. If you have any questions or if we can help along the way, please feel free to reach out to us anytime. Happy to help out in any way we can. 😃 Thanks, Kevin

July 20, 2022

App is super flexible and customizable -- easy to install and set up. Fast and great customer service as well from Betty. Worth every cent

Nalani Women
Kenya
2 days using the app
Rivo replied July 20, 2022

We're so glad you love our app and services! Your positive feedback and review mean the world to us. Thank you so much! Best regards, Kevin

June 22, 2023

Abbie was extremely helpful and very quickly resolved all my problems.

App itself is super intuitive and highly customisable.

Recommend.

solvelabs.world
United Kingdom
10 days using the app
Rivo replied June 26, 2023

Thank you so much for sharing your experience with us! Awesome to hear that our team was able to help out and the app worked out so well for your store. We appreciate the recommendation. 😍👍 - Lea, Rivo Support Manager

February 1, 2023

I use Rivo for the loyalty program and the rewards program. Great apps with tons of features. Customer service is always 100%. Thanks Paul!

REBELLIVN
United States
4 days using the app
Rivo replied February 2, 2023

Awesome! We truly appreciate you using our app and are so grateful for your positive feedback and review! 🤩 Cheers, Kevin