Reviews (1,441)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

November 25, 2022

Easy to use, super flexible and their support team is extremely fast, friendly and knowledgeable. I recommend this App without any reservations.

Aquatherm Canada
Canada
About 8 hours using the app
Rivo replied November 26, 2022

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

January 25, 2023

Paul was an absolute GODSEND. I don't believe I've ever had such a positive experience with app support. If you don't have RIVO already. GET IT!

Canine Culture
United Kingdom
About 2 months using the app
Rivo replied January 25, 2023

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! Cheers, Kevin

January 21, 2022

Very good customer service :D, They are very fast to respond and help you fis any issue or any questions we had, Thanks and keep up the good work

Critter Care Bros
Canada
25 minutes using the app
Rivo replied January 21, 2022

Your kind words and positive feedback mean the world to us. Thank you so much, and we are here for you anytime! 🌟 Best wishes, Kevin

August 7, 2022

Just downloaded the app and one thing is for sure, customer service is top notch! Any questions I had while setting the app was easily answered!

LITTLEMISSDESSA
United States
1 day using the app
Rivo replied August 8, 2022

Thank you for the wonderful review! We appreciate you taking the time to leave a positive feedback! ❤️ If there's anything else we can help you with, just let us know anytime. Our team would be very happy to assist you. 🙂 Thanks, Kevin

November 14, 2022

We're just getting started, but so far the app works smoothly and their CS team is wonderful. Jel was a huge help when I needed some assistance.

Tea Drunk
United States
About 2 months using the app
Rivo replied November 14, 2022

Thank you so much for choosing our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Cheers, Kevin

January 12, 2023

I needed help with a few things in the app, and Abbie was super helpful! She was extremely knowledgeable and provided exactly what was needed.

FS Luxxe Hair Boutique
United States
16 days using the app
Rivo replied January 16, 2023

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin

December 19, 2021

Love the app and Pete at support was extremely prompt, responsive and helpful. I'm happy I decided on using this app. Would definitely recommend.

MODRN STUDIO
United States
1 day using the app
Rivo replied December 20, 2021

We are so delighted that you love our app and customer support! Thank you so much for the 5-star review and for recommending us to the Shopify community! 🎉All the best, Kevin

February 7, 2022

She was fast to respond and helped me with my issue and even sent me link to newer products that can better my online store. Overall great service

One Crafting Momma LLC
United States
About 20 hours using the app
Rivo replied February 8, 2022

So glad to hear that we were able to help you with your concern. 😄 Thanks so much for the positive feedback, and we greatly appreciate you using our app. Cheers, Kevin

Edited May 25, 2022

Gran app, fácil de configurar e intuitiva. Y además es gratuita, no se puede pedir más a una aplicación y Paul me ayudó muchísimo, muy agradecido.

Tienda Animal Luna y Copito
Spain
About 1 year using the app
Rivo replied May 18, 2021

¡Maravilloso! 🎉Muchas gracias por elegir nuestras aplicaciones y siempre estamos aquí, en cualquier momento que nos necesite. ¡Su reseña positiva es muy apreciada! Todo lo mejor, Kevin

November 14, 2021

Excellent customer service! Easy integration. It's only the first day of use, so time will tell if it works well, but I have a pretty good feeling.

Orenda Botanicals
Canada
About 5 hours using the app
Rivo replied November 15, 2021

We're so happy that you are enjoying our services so far! If there's anything we can help with, or you have any questions along the way, just let us know! Best regards, Kevin