Reviews (1,441)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

November 14, 2021

Excellent customer service! Easy integration. It's only the first day of use, so time will tell if it works well, but I have a pretty good feeling.

Orenda Botanicals
Canada
About 5 hours using the app
Rivo replied November 15, 2021

We're so happy that you are enjoying our services so far! If there's anything we can help with, or you have any questions along the way, just let us know! Best regards, Kevin

December 23, 2021

This app is great! Installed it recently and already have a few customer accounts. Very responsive customer service as well. Definitely recommend!

Wild Bay Seafood Company
United States
3 months using the app
Rivo replied December 24, 2021

Wonderful, thanks so much for the 5-star review and for recommending us! 🤩 Much appreciated, Kevin

March 27, 2022

Aroll was very helpful. Did everything i needed very quick! Love my loyalty rewards that i can give to my customers! Works like a charm! Thank you

Empire Activewear
United Kingdom
11 months using the app
Rivo replied March 28, 2022

We are so happy you love our app and customer service! Thank you so much for the positive feedback and review! 🌟Best wishes, Kevin

May 23, 2022

Having compared several apps, this app seems to work the best for the beginners. Meet all the basic needs. The customer service Maria is cheerful.

INUK BAG
United States
About 1 hour using the app
Rivo replied May 23, 2022

Wonderful! 🙌 Thanks so much for choosing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. Best wishes, Kevin

June 15, 2022

This app is incredible and more importantly, their customer service is fast and reliable. Betty has most recently helped me and she is a ROCK STAR!

FANdom Made
United States
About 2 months using the app
Rivo replied June 15, 2022

We're so thrilled that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

June 30, 2022

World class support team, they really know the product back to front, and when escalation is needed, things get sorted, fast. Thanks Llana & Paul!

Go Drinks
Indonesia
2 days using the app
Rivo replied June 30, 2022

This review made our day! Thank you so much for the kind words and we are here anytime you need us. 🤩 Much appreciated, Kevin

November 2, 2022

Amazing service and all-round best app available for shopify won't be disappointed at all. Customer service is amazing and so friendly and helpful.

Al Aqsa
United Kingdom
About 13 hours using the app
Rivo replied November 2, 2022

What a wonderful review! 🤩 This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks, Kevin

February 12, 2023

So far I really enjoy this app. I reached out for assistance and Paul provided literally the best customer service I have ever received. Great job!

Purgatory Couture
United States
About 3 hours using the app
Rivo replied February 13, 2023

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟Best wishes, Kevin

July 6, 2022

Fantastic customer service! Super easy to download and integrate into the store. Can't wait to see how our customers like their new rewards program.

Rooted Swim
United States
About 3 hours using the app
Rivo replied July 6, 2022

Thank you so much for the feedback and 5-Stars! We're so glad you love our app and customer support. 🤩 Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Kevin

August 22, 2022

Abbie was really helpful fixing some issues when I started with this app. I love it so far. I recommend it for every Shopify store admin. Thank you

MeweBoutique
United States
10 days using the app
Rivo replied August 23, 2022

So pleased that we were able to help you with your concern. Thank you so much for your kind words and for recommending us to the Shopify community. 🙌 Much appreciated, Kevin