Reviews (1,441)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

January 26, 2023

Jel gave me a great experience explaining and helping me with the small issues I had while setting up the program. She took her time and made it look great on my site. Thank you so much.

B & G Boutique
United States
About 4 hours using the app
Rivo replied January 26, 2023

Thanks for the amazing feedback! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 Best regards, Kevin

Edited April 11, 2022

Work fine, the only bad thing is that the emails arrive in spam. For the rest excellent! Recommended!...a note of credit to the assistance service which is among the best I've ever seen !!

Veganja Shop
Italy
About 1 year using the app
Rivo replied December 15, 2021

Thank you, Veganja Shop team for recommending us to the Shopify community, and we're sorry because we don't have control over the emails going to the spam folder. If there's anything else we can do to help, let us know right away. We're always here to help. 🙂 Best wishes, Kevin

October 26, 2022

This rewards app is easy to use and the support is quick and timely as well! Abbie went above and beyond with help toward the ability to get my store to become a sustainable income source!

MDNterprise Hideout
United States
About 1 year using the app
Rivo replied October 27, 2022

Thank you for the wonderful review! 🤩 We greatly appreciate you using the app! If any questions come up or if we can help in any way, please feel free to let us know. Much appreciated, Kevin

September 15, 2021

The app itself is amazing and I love how there is a free option since my business is so small for now.
I especially love the support provided by the staff. Specifically, Arroll and James :)

BESTQOOL
United States
8 days using the app
Rivo replied September 16, 2021

Excellent! It's music to our ears that you are happy with our app services and support! 🙌 If there's anything else we can be of help with, just let us know! Cheers, Kevin

December 15, 2021

Fast response and very helpful customer service. This app is one of the apps that I wish I have for a long time ago.
Very nice UI/UX, also it gave a significant free plan for you to try on.

Artisan Professionnel
Indonesia
44 minutes using the app
Rivo replied December 15, 2021

What a wonderful review! This made our day, and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and review. 😊 Much appreciated, Kevin

March 31, 2021

Vraiment super application! qui comprend toute les fonctionnalités pour un programme de fidélisation classique et surtout la gestion des parrainages qui booste l'activité et en plus gratuite

Fromagerie du Château
France
13 days using the app
Rivo replied April 1, 2021

Merci beaucoup pour les 5 étoiles! 🤩

July 23, 2021

The customer support is top tier. I chatted with Llana who was very helpful, kind and efficient. I just downloaded the app so this review only has to do with the excellent customer service.

CooCootales
Greece
About 5 hours using the app
Rivo replied July 23, 2021

Your kind words and positive feedback mean the world to us. Thank you so much! 😊 If you ever need anything, we are here for you any time! Best wishes, Kevin

April 4, 2022

Mary was fast and very helpful. It did not take long for her to help me. She was excellent! I love that she was able to remove branding for me to make the app look as professional as possible.

All For Zen
United States
About 1 year using the app
Rivo replied April 5, 2022

We always make sure to provide our customers with the best service possible! We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is happy to lend our hands anytime. 😃 Thanks, Kevin

December 1, 2022

I installed this app to help me keep track of my customers rewards .So far so good.I would like to thank Jel for her assistance when i requested for help she really went an extra mile to assist.

Baobab Swirls
Zambia
6 days using the app
Rivo replied December 1, 2022

Thanks so much for installing our app and leaving a 5-star review! If any questions come up or if we can help in any way, feel free to reach out to us anytime. 😊 Best regards, Kevin

January 15, 2022

what an amazing assistance from Abbie, she was really helpful to direct me on how to transfer my data from smile to Rivo loyalty, also fixed some features in my dashboard . best customer service!

Le Shanòn
Italy
24 days using the app
Rivo replied January 17, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. Cheers, Kevin