Reviews (1,441)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

July 4, 2021

I've just started uploading the app and i'm not computer whiz, but so far so good. Love the tutorial and Stu walk you through it really well. I can't to use this in action on the website. Thank you Stu.

Shop Griff Retail
New Zealand
13 minutes using the app
Rivo replied July 5, 2021

We are so excited that you love our app! Thank you so much for the positive feedback and 5-stars! 🙌 If you have any questions or if we can help along the way, please let us know. We are always happy to help out in any way we can. All the best, Kevin

September 9, 2021

I used this app to create and manage my store's loyalty program and it has been very useful. It's easy to navigate, details are laid out well and they take the time to update the app with new features.

The Raw Rebel
Malaysia
6 months using the app
Rivo replied September 9, 2021

We're so excited that our app has been useful for your store! Feel free to reach out any time if you have any questions or if we can help along the way. Your review is very much appreciated! 🙌 Cheers, Kevin

October 16, 2021

It's a great app without the hassle to get a rewards program. The Support staff definitely has time for you and won't give you general answers. Definitely looking forward to increasing my sales traffic!

Straight Fire Vaporium
United States
1 day using the app
Rivo replied October 18, 2021

We work hard in creating apps that are easy and quick to install but most importantly, skyrocket your sales! 🚀 Thanks so much for your kind words! Best regards, Kevin

December 31, 2022

Mica was super helpful and patient + responded really quickly, I was debating between Rivo and a couple of other loyalty apps but the elite customer service helped me make a decision to stick with Rivo!

motheatmoon
Singapore
8 days using the app
Rivo replied January 1, 2023

Wonderful! 🙌 Thanks so much for choosing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. Our team here at Rivo will be delighted to help you. ✨ Best wishes, Kevin

Edited October 19, 2023

Arianne was so fab - resolved our issue INSTANTLY! Really would reccomend Rivo because of the customer service we receive. Super easy to use, great interface, and helpful team for support :) Thanks again

Secret Label
United Kingdom
6 months using the app
Rivo replied July 17, 2023

So glad to hear about your experience! 🙌 We're thrilled we could help you out and go the extra mile. Feel free to reach out if you need anything else. Thanks for the kind words! 🙏
- Lea & Rivo Team

Edited April 1, 2021

The setup was easy, and there was even an instructional video to help me. It was up and running within a matter of minutes! I would definitely recommend this to any businesses looking to retain customers!

UNITY
United States
About 15 hours using the app
Rivo replied April 2, 2021

Thanks so much for the thoughtful review and positive feedback! 🌟 Much appreciated, Katherine

March 14, 2023

I recently added this app to my website and the set up was easy. I needed some help with rewarding customers for past purchases. Mica jumped right in and helped me solve the problem quickly. Thank you!

Stamped N Pressed LLC
United States
7 days using the app
Rivo replied March 14, 2023

We appreciate you choosing our app and are so glad to hear that the setup process was quick and easy for you! Thank you for taking the time to share your positive experience with us. If any questions come up or if we can help along the way, please don't hesitate to let us know.
All the best, Kevin

May 10, 2022

I have only just set up the app, but it was easy and intuitive and seems like it will fit my needs. Abbie was also super helpful when I was confused about a minor thing. I look forward to using this app more!

Occasional Geek
United States
About 18 hours using the app
Rivo replied May 11, 2022

Thanks so much for choosing our app! We are so excited that it exactly fits your needs! If you have any further questions or experience issues along the way, just let us know. We would be happy to assist you in any way we can. 🙌 Cheers, Kevin

October 26, 2022

I loved the Rivo review app so much, I decided to install this as well. All the help that Abbie from Rivo Support provided was a big part in this decision. You folks are doing an amazing job. I'm very happy.

letsboop
South Africa
10 minutes using the app
Rivo replied October 26, 2022

This review made our day, and we're so excited that you love our app! 🤩 Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin

February 12, 2023

Just downloaded this and had a query and didn't have to wait long before the super helpful Arianne was to hand! Big thanks to her and nothing was too much trouble. Very happy and seems very user friendly app.

Marwick’s Vegan Kitchen
United Kingdom
About 1 hour using the app
Rivo replied February 13, 2023

Thank you so much for choosing our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Cheers, Kevin