Reviews (376)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to install and set up, even for complex or multi-store operations. It reduces support workload by handling most lost, stolen, and damaged shipment claims, often saving significant shipping costs. Many report higher conversion rates and customer trust, especially on high-ticket orders. Returns tools are praised as modern and flexible, and support is described as fast, proactive, and highly hands-on.
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Route insurance has a strong team that provides great support. Partnering with them adds ease to our internal team operations and work flow.
Hi there,
We appreciate this stellar review! Thank you so much for taking the time to comment on our team and support. We value this partnership, and look forward to continuing that support for you and your team!
Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help!
All the best,
Leea, Customer Service
It's super simple to integrate and an easy option for customers to select at checkout. We've had customers already use it for lost packages.
Hi there,
Thanks for writing a review! We are delighted to hear you were able to install Rouet easily. We strive to give excellent customer service and if you run into any questions please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us
Thanks,
Bianca, customer service
Route has been so crucial for my business and I have been extremely happy with the customer support provided by Karlee. Thanks so much Route!
Hi there,
Thanks for the kind words! I am happy to hear your CSM has been able to provide excellent service. If you ever come across any questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us.
We'd be happy to help!
Best,
Bianca, customer service
Loving it. Saves my customer support employee nearly 15+ hours a week and I'm getting extra orders for the lost products. This is a no brainer.
I loved working with them and was so pleased with our experience! They elevated our customer experience and the process was seamless and easy.
Hi there, thank you for the great review! We're glad you loved working with us and found the experience smooth and hassle-free. Your satisfaction means a lot to us!
Best,
Leea, Customer Service
Love this app! Our customers love it and have had great success with their reps. Looking forward to continuing to grow the business with Route.
Hi there,
Thanks for the kind words! We take pleasure in knowing we are hitting your standard of support. We are thrilled in having you as a partner.
If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Enjoy your day,
Bianca, customer service
Route has been helpful when USPS has lost customer's packages and much appreciated as an option from my customers and myself as the business owner.
Our representative has been so nice to work with and answers all of our questions quickly(:
The policies on the other hand can be confusing at time.
Hi there,
Thank you so much for the feedback! We’re thrilled to hear that you’re enjoying working with our team.
We know coverage policies can be tricky to navigate so we’ve outlined them here (https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies) to make it as easy as possible! Should any questions come up, never hesitate to to touch base with our team at merchantsupport@route.com.
Wishing you a very happy holiday season,
Holly, Customer Support
I think there are many challenges in growing a perishable small business however Route gives us the insurance to withstand unforeseen circumstances .
Hello,
Thank you so much for this feedback! We know just how tough growing a business can be and are so happy to be able to partner with you to take some of that burden off.
It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help!
Hoping you’re enjoying a happy and healthy week,
Holly, Customer Support
Smooth implementation. No real advanced skills needed to operate. And straightforward for the customer to have peace of mind if any shipments has issues.
Hi there,
Thanks for the kind words! We are happy to hear your implementation process went smoothly. We pride ourselves on giving great customer service. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thanks,
Bianca, customer service
