Reviews (376)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to install and set up, even for complex or multi-store operations. It reduces support workload by handling most lost, stolen, and damaged shipment claims, often saving significant shipping costs. Many report higher conversion rates and customer trust, especially on high-ticket orders. Returns tools are praised as modern and flexible, and support is described as fast, proactive, and highly hands-on.
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I love Route! I've been using the app for about six months and it's already protected dozens of my customers. They are easy to work with, super responsive and all around great guys and gals. I would highly recommend using it!
Pretty great for what it does. We haven't had any issues with it really and our customers really seem to like it. We've only seem one or two actual claims come through but both were handled quickly and the customers were happy!
We have had a great experience with Route. Our customers have been using route for better protection on their orders. Route has been very helpful and answer any questions we have about the app and how it works in a timely manner.
Hi there,
Thank you for sending in this great review! We are so glad to hear our team has been there to help create those experiences.
Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions!
Best,
Leea, Customer Service
The Route Team provided excellent integration support and ongoing customer service for our team. On top of that, this is simply a technology that needed to be invented - well done on providing this essential service for modern D2C.
Hi there,
Thanks so much for this stellar review!
We're very glad to hear that Route's business model, as well as our integration support and customer services, have been crucial to your team's success.
We feel very privileged to support you and your mission of creating high-quality, sustainable wool clothing.
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us.
Looking forward to a long partnership and supporting you however possible!
All the best,
Jordan, Customer Service
Very very disappointed with the service from Route. They increased our prices and broke our check out cart - on chat will raise the issue and the agent then just disconnected the chat without any information or follow up via email
Hi there,
Thank you for sending in your feedback! We are sorry to hear of any miscommunications or delays while working with our team.
We would be happy to discuss the details of the Premium Rate changes, and the issues surrounding your checkout cart as soon as possible so we can assist with a solution.
Feel free to contact us via chat on our Help Center here: https://merchants.help.route.com/hc/en-us and we will be there to help!
Thank you,
Leea, Customer Service
Route has been helpful in recovering lost and stolen package costs for us at scale as well as a huge time saver for our Customer Experience teams. We are able to offer our customers worry-free insurance and at no cost to the brand.
Thank you for sharing your positive experience with Route! It's great to hear that our service has been helpful in recovering costs for your business, and we're committed to providing a simple and efficient solution to package problems that arise.
We believe that it's important for businesses to have access to affordable and reliable shipping insurance, and we're happy to offer a solution that can help businesses of all sizes.
We're committed to providing top-notch service to both you and your customers and will continue to work hard to support your business.
Thank you again!
Leea, Customer Service
I appreciate the service for starters, it enables me to offer faster solutions to our customers than previously available. And Zoram and Shaylee have been so amazing to work with on the backend of things. Very communicative and capable.
Hello,
Thank you so much for your review! We are so excited to hear that not only have you been enjoying our partnership but that you’ve particularly enjoy both Zoram and Shaylee! We absolutely love working with them both, as well.
It sounds like everything is going wonderfully but should you need any additional help or support, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is always here to help further!
I hope you’re enjoying a great week,
Holly, Customer Support
Premium shipping insurance made sense fo my higher priced merchandise. I have been pleasantly surprised with the rate of adoption. Most customers opt to purchase Route. I believe it is trust building for my store and it is simple to add.
Route has alleviated headaches and hurdles that come with customer interaction. They've taken away the time spent tracking down every order for follow up, which has increased productivity in other areas needed. Route has been a great resource.
Hi there,
Thank you for this glowing review!
We're so happy to hear that Route has alleviated hurdles for both you and your customers, and that our services have freed up bandwidth for your team to focus on other areas of growth.
We feel quite lucky to partner with merchants such as yourself, and to protect your beautifully unique and moving prints.
Should you run into any future questions, please feel free to reach out to us at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help however we can!
Hope you're having an amazing week,
Jordan, Customer Service
"We have not received any negative feedback from our customers concerning claims filed with Route. The coverage is very affordable, making it more accessible for the customer. The added coverage on the packages is added piece of mind for us!"
Hi there!
We really appreciate this feedback, thank you! We are glad our Protect feature has worked well for you and your customers and that it can offer that peace of mind we strive for.
Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://help.route.com/hc/en-us and we’ll be happy to help!
Have a wonderful day,
Leea, Customer Service
