Reviews (376)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to install and set up, even for complex or multi-store operations. It reduces support workload by handling most lost, stolen, and damaged shipment claims, often saving significant shipping costs. Many report higher conversion rates and customer trust, especially on high-ticket orders. Returns tools are praised as modern and flexible, and support is described as fast, proactive, and highly hands-on.
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We have found Route app to be very helpful. Most of our customers purchase Route Protection, as the cost is minimal. This has protected us several times from losses due to lost and damaged shipments.
Hi there,
Thanks for the kind review! We are happy to hear you are happy with the service Route has provided. Route takes a lot of pride in offering great peace of mind for merchants and their customers through our package protection!
If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Enjoy your day,
Bianca, Customer Service
I love how easy this app is to install and use. It gives me peace of mind when customers purchase the shipping insurance especially with the shipping delays occurring right now. Highly recommend route.
While we've not been with you long, your customer service is amazing! They are always there to answer our questions quickly and fully. Training was helpful and the system is very easy to use and understand
Hi there,
Thanks for the wonderful review! Route prides itself on offering world-class customer service. We are thrilled to hear you have had an amazing experience with us thus far.
If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a wonderful day,
Bianca, Customer Service
Route has saved us SO much time in customer service and provided our customers more security when shopping on our site. Route is an absolute MUST-HAVE and I wish we had learned about this service sooner! 5 stars!
This app has been amazing! It has removed a lot of customer service issues off of my team by offering insurance on the package. Route handles the customers claim and allows my team to focus on sales and shipping!
Hi there,
Thanks so much for your glowing review! We are so happy to hear your team and customers are enjoying the ease and peace of mind Route brings, especially as it allows you to focus on sales and shipping.
Should you run into any future questions, please feel free to reach out to us at https://help.route.com/hc/en-us and we'd be happy to support however we can.
We feel very lucky to work with merchants like yourself, and we look forward to continuing the partnership!
All the best,
Jordan, Customer Service
UPDATE- Aubri from Route reached out and fixed the issue. Works now.
Does not work. Worked for the first month and now the route check box doesn't even appear. Tried various settings and nothing seems to work.
Hi there, thank you for updating your review and bringing the issue to our attention. We apologize for the inconvenience you experienced initially and we're so glad to hear that Aubri from our team reached out and was able to fix the issue for you.
Our team is committed to resolving any technical issues promptly to ensure a positive and seamless user experience. If you encounter any further difficulties or have any additional feedback, please don't hesitate to reach out to us: https://route.com/help-center. We appreciate your patience and the opportunity to make things right.
All the best,
Leea, Customer Service
Route is a must have for any seller of higher priced products - 80% of our clients select it at checkout at jenshansen.com and we believe it has increased our conversion rate. And their customer service is amazing
Customer shipping and lost package claim processes have always been a pain in the butt. With Route, customer issues have been handled very promptly and to the satisfaction of both our customers and our internal team.
Hello,
Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service!
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a nice day,
Bianca, Customer Service
Route has helped my business a ton. We lose a lot of packages via USPS and route takes care of all it. It can be such a headache dealing with shipping issues. I highly recommend route for any small or growing business.
Hello,
Thank you for writing this review! We're happy to hear you have a good experience using Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Enjoy your day,
Bianca, Customer Service
This app came in very handy when dealing with missing packages! Prior, we were constantly back and forth with the post office and the Route claims process made it very simple to come to a resolution. Super seamless platform.
