S Loyalty and Rewards Program

Update: we're using this app again. I don't really have much track record with it (about 10 or so customers have signed up), but it is no longer messing up our order confirmation page.

As I noted below, it has a solid feature set, the only negatives I have on it are the somewhat slow customer service (days for a response to almost every email) and the lack of CSS-like style and text/copy customization to the widget, offer pages and emails, which limits our ability to brand the experience or communicate in our voice. Also, they show their brand on the pages at bottom, even after you start paying $50 a month, which is unusual from the other loyalty apps I have tried (all of them, btw).

Once we see some results, I'll come back and review again to let you know how that worked out.

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Prior review below. I have now cancelled this service. The only response that I received was that my problem had been fixed...and it had not. From what I can tell they didn't even read the support ticket. Maybe this is the "Support Page?" I'll let you know if they actually reach out to me to fix the bug....otherwise caveat emptor!

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I like this app, but it has broken my order confirmation page -- or so Shopify says. I'm sure they'll fix it shortly, right guys? It has the best feature set of all of the ones we tried (pretty much all of them), so I'm paying for the $49 membership and diving in!

I am sometimes hesitant to leave reviews for apps that I really like. There’s something to be said for knowing a well-kept secret. But S Loyalty is good enough that I can’t keep it secret.

We happily used another loyalty app for about 9 months. But I ultimately needed something with a) more visual and textual customization, b) more and better reward options, and c) a better customer interface. While I’m not a huge fan of popup / overlay windows, S Loyalty gave me all three of those, at a great price.

Notifications — An amazing array of options here. Popup windows and reminders abound, and all can be toggled on or off as you see fit. Email notifications are also available on the Silver plan or above, which means you can have email notices go to your customers for only $39/month. That’s far cheaper than any loyalty app I’ve seen.

Rewards — This was what originally drew me to S Loyalty. You can do percent off, percent off collection, dollars off with minimum purchase, dollars off specific items, and more. There’s really every possible kind of reward to be had with S Loyalty.

Setup — Because S Loyalty is so customizable, there are a lot of decisions to make during setup. It’s only a few extra minutes, but be aware that you’ll have lots of control at your fingertips. I think the sweetest part is that they have a bookmarklet that allows the app to generate the necessary discount codes in Shopify in a single click. I have yet to run across anything that easy.

Interface — The basic customer interface on this is awesome. It’s slick, modern, clean, and pretty customizable for look and feel. It is a perfect fit for our site, and looks really pro. While the basic layout is locked down, there’s enough customization here that it looks like it would work on any site, any theme. The organization is really intuitive, and it makes it really easy—and really tempting—for customers to manage and cash in their rewards.

Support — I used to be a developer, so when I install an app, I tend to bombard support teams with lots of detailed questions. Anthony and Nancy at S Loyalty handled all this with grace and aplomb. I couldn’t have asked for better help.

Our previous loyalty program was wildly successful, so I was a little unsure about how the new setup would affect customers. So far it has been great—within hours, we already have people cashing in their points through the S Loyalty interface.

Loyalty programs are not for everyone—after all, you’ll end up giving away a lot of free stuff—but if you’ve been considering whether to install one on your store, you really need to look no further than S Loyalty.

Anthony from customer support live chat was fantastic!!! Thank you

Great customer service, Ivy was super helpful and knowledgeable.
Thank you!

いま現在選べるポイントアプリの中では細かく設定もでき、価格もお手頃だと思います。管理画面が英語ですが、問題なく設定できました。他のアプリから乗り換えた場合でも、顧客のポイントを移動させることができます。

使い始めたばかりですが、良いアプリだと思います。しかし、日本語に対応していないので少し使いにくいです。デザインも良く、他の同種のアプリより気に入っています。しかし、このレビューを書こうというしつこい励ましは嫌いです。。

love this app so simple to use and implement ! we are building a new web site and after trying others this was THE one.

We have been treating our loyal customers through their app for over year! They have promptly replied to any questions I have. We are satisfied with this partnership.

My customers love having rewards for shopping with me. I love SLoyalty for their quick customer service and how easy it is to set up and maintain. Great app for my store.

We have been using this app for 3 years, really helped us a lot on retaining the customers. It's very easy to use, professional and prompt customer service. Highly recommend it!