Reviews (1,261)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑value, cost‑effective way to improve product discovery and boost conversions, especially for large or complex catalogs. They praise its fast, accurate search, advanced filters, and strong support for tags, SKUs, metafields, and custom merchandising rules. Many use it for both search and collection pages, appreciate detailed search analytics, deep design customization, strong performance, and say support is outstanding and highly technical.
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Was working well then they changed their pricing to charge for all out of stock products which don't even show up in the search results which is a joke so had to delete the app after years of great results
Hello.
It appears that there has been some kind of misunderstanding. The pricing changes haven't affected what products our app indexes, i.e., what products are counted towards the catalog size supported by subscription plans. Out of stock products have always been searchable and counted by default.
There are several ways to exclude products from indexation, though:
1) Exclude products with specific tags as described here: https://docs.searchanise.io/hide-products-from-search-shopify/;
2) Set products to Draft;
3) Make products unavailable in Online store.
Please message us at feedback@searchanise.io about this issue. We will be glad to resolve it!
To truly customize it you need help from support, in my case the support team in the beginning took time to respond maybe they ware away on holiday? I don't know but recently support has been way better so no more complains. I really recommend this app for anyone trying to improve search on their website.
A really disappointing experience from start to finish. During a routine speed audit, our web agency discovered that Searchanise was causing our Shopify store to run much slower than it should, so we uninstalled the app and contacted the developer to request a refund of our annual subscription. Several days later, there’s been no reply whatsoever from Searchanise. Poor performance and poor customer service - the worst of all worlds!
Hello,
Thanks a lot for sharing feedback with us. We are sorry to know that we have made such an impression on you.
Unfortunately, our support team has been overwhelmed lately. We are terribly sorry that we had to make you wait. Anyway, we did our best to improve the response time of our support team and we hope that such delays won’t appear again.
Regarding the issue with store speed, all the Searchanise scripts are loaded asynchronously, so it shouldn't affect overall performance. However, if you face any difficulties with that again, please let us know. Our whole team will be happy to find a solution for you.
Best regards,
Searchanise team.
I have been using this app for a while. A load of configurable features but very unreliable indexing. All of a sudden collections stop showing products that hundreds of products. No way someone can run a store with this App. Complete waste of time and money. And not a very good customer service either, If I am facing major issues one more time, I will cancel, raise it with Shopify and do whatever needed to get my money back. Please stay away from this App.
We are really sorry to hear that you have faced such issues with indexation. The team is investigating this problem and will try to find the best solution to fix it. We will keep following up with you via our current email thread.
Searchanise raised the cost after I subscribed so I moved to rapidsearch. I like it better as a product, it has a stronger feature set and is priced quite a bit more competitively. Despite uninstalling the search anise app, unsubscribing from their emails, repeatedly asking them to leave me alone, and filing a support ticket to figure out why none of these steps worked they still send me unsolicited emails. Regret not exploring other alternatives before I gave these folks my email address
Hi,
Thank you very much for your feedback. Sorry to hear that you had such an experience due to us switching to the new subscription model.
We indeed can't apply discounts now and might not have been able to disable one of our automatic emails with a discount offer in time. Please accept our sincere apologies for the confusion.
Please message us at feedback@searchanise.io and provide more details about the discount you mentioned, so we could see what we can do for you instead of that discount.
The app looked like a great solution to what I needed, but my experience has plagued me with problems. It messed up the arrangement of my collections. This was able to be fixed with forced reindexing. But then I added a new collection that showed not only the products in that collection but every single other product in my store. Again, fixed with reindexing, but why can't it just do this automatically? Now, that same collection contains no products at all. I am running around in circles and paying a small fortune for the privilege.
Hello,
Thank you for taking time to elaborate on your negative experience. We are truly sorry you faced these issues on your collection pages!
We understand that forcing re-indexation isn't always convenient when you create new collections, especially a lot of them. However, we'd like to point out that there are certain limitations in Shopify API that make it necessary for this action to be done in order for new collections to be displayed properly.
However, we took into account your opinion and we are happy to tell you that we added an option to set up the automatic re-indexation in the stores. This way there is no need for you to click it manually each time you modify the store because you can set up the automatic re-indexation by schedule. You can read more about this feature in our help portal at the link: https://docs.searchanise.io/set-up-automatic-indexation-shopify/
We really hope you’ll like it! If any questions appear feel free to contact us via email. We are always here to help you.
Best wishes,
Searchanise team
We used this app for almost 3 years and now they are trying to charge us 5 times more per monthly fee. We have found other search apps which charge a fraction of the cost and will be moving our business to another app. I would not recommend this app if you are planning to grow your business and this app will try to squeeze as much out of you as they can. They have tried to threaten us a few times with price increases. We also had horrible customer service from their rep Olga Skalkina. I guess its time for us to go to another 5 star rated search app, luckily there are many on the shopify app store!
Thank you for taking the time to write this review. We are sorry to hear you have felt threatened, however it seems what you are describing were the two standard notification letters in regards to the number of products in your store exceeding the limits of the subscription plan.
When you first signed up with our service in June 2018, the number of products in your store was within the 20-50 thousand range. At the moment this number is 1 722 493.
For the past 6 months, we have been negotiating the cost of the service plan for you. However, despite such significant growth of your store inventory, you were not ready to pay for a corresponding subscription. The whole time we had to increase the use of our resources to ensure the appropriate quality of search in your store. We are very sorry to know that rather than arranging to pay the correct price you prefer manipulating with a negative review.
Looks like a good app 2 weeks in. Boolean search doesn't work, although the Seachanize team showed me pretty quickly a way around my issue. Other than that it has been smooth sailing.
- update
The app has crapped out. Doesn't load in shopify so I can't make changes to the core app.
The search bar still works but is slow to load on the homepage. Takes around 30 seconds, but by then most people have already tried a search and are disappointed.
Have tried communicating with support but emailing back and forth doesn't get me very far and it appears they have a hard time understanding my problem.
I would like to leave this feedback in which I hope I can help other companies to decide on their choices. I have been their customer since 2018. And I am proud to describe and be able to help other companies. - Search Engine the best I have seen so far, we have tested about 3-4 platforms and none has been able to meet with Searchanise. - System, it is fluid, fast and accurate in research. Our company has almost 400k products into the shop and Smart Search secures the stride. - Excellent technical support, due to COVID-19 are taking a while, but nothing that in 2-3 days does not solve. They are super attentive and dedicated. I hope I've helped a bit. Nick P.
Thought this app had great functionality. We have been using it for months and their support is always responsive. Unfortunately, they did a plan change and we did not realize so we did not select a new plan before the deadline. It is not like we canceled and forgot to turn the app off, they just changed their plans and left us hanging. Instead of reverting back to our normal collection page, this app just acted like our free trial was up and hid all of our products. Even if it was a trial, this app should revert back as if the app was not installed, and not just display nothing on the website!!! We lost out in $1,000s of dollars in revenue while our website was down. This can not be an acceptable way for this app to work. Updated - App developer contacted me and explained why it stopped working. Until they figure out a way to just "disable" the app when a trial ends instead of rendering collection pages useless, I would be very careful.
Hello,
We are very sorry to see you faced this problem! We totally understand how huge it is.
As you contacted us via email as well, we made sure to explain this whole situation to you in detail there. In short, it was all caused by the fact that Filters on collections are set up via HTML files of your theme.
Still, the problem itself was crucial and we understand your frustration. We will consult with our team to find a way to prevent such cases further. Even though it was a negative experience for you, we'd like to thank you for letting us know about it so we can improve our functionality.
If you still have any questions about it or anything else, feel free to contact us via email.
Best wishes,
Searchanise team
