Reviews (384)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a centralized hub for live chat, help center/FAQ, web forms, email, and order tracking. They highlight quick setup, modern interface, strong free plans, and “unbeatable” pricing. The AI bot, mobile app, and multi-language support are praised for reducing support workload and improving customer experience. Merchants consistently commend fast, proactive support and say it boosts customer satisfaction and sales.

July 13, 2022

Quest'app va molto bene come chat per il sito. Veloce bello con integrazioni importanti. In più l'assistenza è da 5 stelle! Complimenti!

Gioielleria Cortese Ornella
Italy
35 minutes using the app
Channelwill replied July 18, 2022

Grazie per averci dato una recensione a 5 stelle. Siamo davvero grati di sentire che ti abbiamo servito bene. Apprezzeremo molto il tuo supporto consigliandoci al tuo amico in merito alla nostra app, in modo da poter diffondere aiuto ad altre persone. Se avete domande, vi preghiamo gentilmente di contattarci in qualsiasi momento!! Saremo sempre qui per te per servire!

Distinti saluti,
Molly|Supporto da scrivania

December 28, 2022

This app is very good. Nona helped me a lot with how to use this app with our Shopify store. I hope this app will be known to more people.

HAPPYSITE
United States
23 days using the app
Channelwill replied December 28, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

June 28, 2022

Molly's service is very good, the experience of the whole application is also very good, and it is very easy to use. Strongly recommended,

Egr Kit
China
1 day using the app
Channelwill replied June 28, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

August 16, 2022

Great service!! Beautiful and professional customizable app. Nona was really helpful and helped me with all little details I asked. Thanks!

Crochetmilie
Canada
About 1 hour using the app
Channelwill replied August 16, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

April 26, 2023

Very helpful! Thank you boss for your information and support! I will continue to use it! It would be even better if it could be customized!

EasySMX
Hong Kong SAR
About 1 month using the app
Channelwill replied April 26, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Pia | Willdesk Support

March 20, 2023

Very useful app, the key is that their customer service is very good, basically you can consult at any time, which is a savior for emergencies

Barn Door Outlet
Australia
9 months using the app
Channelwill replied March 20, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support

June 29, 2022

The service is very good. The interface of this app is also nice and simple to use. It will be better if there is the function like bot chatting.

Astarin
United States
39 minutes using the app
Channelwill replied June 30, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

July 12, 2022

Pour l'instant, super satisfaite de l'application, Nona m'a donné un bon coup de main pour l'optimisation et la prise en charge! Ça a été très rapide!

Bijoux Le fil d'Ariane
Canada
About 1 hour using the app
Channelwill replied July 18, 2022

Merci de nous avoir donné un avis 5 étoiles. Nous sommes vraiment reconnaissants de sentir que nous vous avons bien servi. Nous apprécierons beaucoup votre soutien en nous recommandant à votre ami à propos de notre application, afin que nous puissions aider d'autres personnes. Si vous avez des questions, veuillez nous contacter à tout moment!! Nous serons toujours là pour vous servir !

Cordialement,
Molly|Assistance Willdesk

May 20, 2022

Ich nutze diese App. Aus User Experience und User Interface Sicht sehr einfach gehalten. Sehr schneller Support im Live-Chat. Kann nur weiterempfehlen.

cesaclothing
Germany
4 days using the app
Channelwill replied May 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
kelly|Willdesk Support

July 12, 2022

This is the best livechat app I've ever seen, and the customer service is very nice. Highly recommend using it, you can scold me if it doesn't work well

Lazylifeshop
Hong Kong SAR
About 1 hour using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support