Reviews (383)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized hub for live chat, help center/FAQ, web forms, email, and order tracking. They highlight quick setup, modern interface, strong free plans, and “unbeatable” pricing. The AI bot, mobile app, and multi-language support are praised for reducing support workload and improving customer experience. Merchants consistently commend fast, proactive support and say it boosts customer satisfaction and sales.
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Another great app from these devs! Awesome support, great features, easy to set up and it looks super nice. Plus, it integrates with Parcel Panel making running daily operations even smoother :)
Hi there,
Thank you for your approval. We value your feedback and we will keep going to offer better service. If there is anything we can help with, please do not hesitate to contact us.
Thanks again for your support. Have a nice day~
Regards
Anne
Love the App. All you need for customer support! Thanks to Nona for helping me immediatly. The Support Chat of Willdesk anwsers litterly in seconds. Highly Recommend!
We highly appreciate you for taking the time to share your wonderful words. 🌟🌟🌟🌟🌟 It is great to see that you are happy with the customer support and the app. We will continue to strive and aim to provide the best possible user experience to everyone
Please feel free to send us a message if you need any form of support.
We are always available to help out. 😊
Thank you!
Emma
Willdesk Customer Support Team of Channelwill
Very response customer service & engineering team! App is working great so far!!
Thank you so much for taking the time to leave an amazing review! We are so glad that you're happy with the support and the app. We truly appreciate your feedback.
We promise to continue to do best effort in providing the best user experience to everyone.
Kindly feel free to contact us anytime for suggestions, questions and support. We are always available to provide help..
Thank you again for choosing Willdesk!
Emma
Willdesk Customer Support Team
This app initially showed a lot of promise but did not last due to poor instructions and slow support.
Dear Monsta-RC ,
Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your experience with our app didn’t meet your expectations. It’s disappointing to know that the initial promise you saw was not maintained due to unclear instructions and slower support than you anticipated.
We strive to provide clear guidance and timely support, and it's clear we missed the mark in your case. Your experience is important to us, and we would love the opportunity to make things right. If you're open to it, I’d be happy to personally assist you in addressing any unresolved issues or questions you might have.
Please feel free to reply to this email or reach out directly to our live chat, and we will prioritize getting this resolved for you as quickly as possible.
Thank you once again for your feedback, and we hope to regain your trust. 🌹
Sincerely Yours,
Kim|Willdesk Support Team of Channelwill
The rep helping me today was fantastic and responded quickly
We're thrilled to hear about your positive experience with our representative! 😊🚀 Providing swift and excellent support is what we strive for. If you ever need further assistance, don't hesitate to reach out!
Best regards,
Sophie 💗
Willdesk Customer Support 🌟
great service, looking forward to using the features. support was quick and very effective, thank you!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona | Willdesk Support
The service was fast easy and amazing I just started using this app last month and its super easy to use
Thank you for your review! We're thrilled to hear that you find our service fast, easy, and amazing. It's great to know that you find our app super easy to use. We appreciate your business and look forward to continuing to provide you with a great experience.
- Sophie💖
So far so good. It's customizable and it has everything I need. Also they have an app I use to chat with visitors via iphone. Thank you!
Thank you for your positive review! We're happy to hear that our platform is meeting your needs and that you find our app helpful for chatting with visitors. We appreciate your business and hope to continue providing you with great service.
-nona🌻
Loved the app and customer service by Molly. They have offered the pro subscription at free of charge.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Molly|Willdesk Support
very helpful and kind! gave me an idea about how the app works and its functions! And upgrade my plan as well!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Molly|Willdesk Support
