Reviews (383)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized hub for live chat, help center/FAQ, web forms, email, and order tracking. They highlight quick setup, modern interface, strong free plans, and “unbeatable” pricing. The AI bot, mobile app, and multi-language support are praised for reducing support workload and improving customer experience. Merchants consistently commend fast, proactive support and say it boosts customer satisfaction and sales.
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Thanks Sophie, she very quickly helped me change the settings of the pop-up chat window and also suggested some improvements and did it myself!
That's great to hear! Sophie sounds like a very helpful and knowledgeable support representative. It's always nice when they can provide quick solutions to our problems and also offer suggestions for improvement. I'm glad you were able to make the changes yourself and that your experience with the pop-up chat window has been improved.
- Mariadel 💖
The customer service was great and responsive. Was very patient and answered all of my questions and very nice. I appreciate this app because it is very good and helps with my online store.
I'm glad to hear that you had a positive experience with the customer service team and that the app has been helpful for your online store. 😇Your feedback is important to us, and we're here to assist you whenever you need support or have more questions. Thank you for your kind words!😻
-nona🥰
We have had a few questions during app setup. App support has been very helpful in answering questions in a timely manner.
Thank you for your review! We are glad to hear that our app support team was able to assist you with your questions in a timely manner. We appreciate your feedback and hope to continue providing you with helpful support in the future.
-nona
Mariadel was a very helpful customer service agent! They stayed on the chat with me for multiple issues I was having!
I'm glad to hear that Mariadel provided you with excellent customer service and was able to assist you with multiple issues. It's always great to have a helpful and supportive customer service representative. Let me know if there's anything else I can do to assist you.
- Mariadel💖
Easy to use, friendly support, user friendly. I recommand this app to everyone who want to provide live support to customers.
Thank you for your positive feedback on our app! We strive to provide excellent customer support and user experience. Please let us know if there is anything else we can assist you with.
- Mia 💖
Great App! Was looking for a Live Chat solution & Willdesk was a standout. Easy to setup and use. Support team is fantastic, Nona & Sophie assisted me with some configurations & were extremely helpful & efficient. Highly Recommend.
Thank you very much for your positive review! We are thrilled to hear that you found our app easy to set up and use, and that our support team provided excellent assistance. We appreciate your recommendation and hope to continue providing you with top-notch service.🥰
-nona
I gave minimal input and my issue was still fixed! Thank you!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
Easy to instal and awesome customer service. Thank you Nona for all of your help. Highly recommend.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
Hi,
I am Verry Happy with the customer service. Will use again. ------------------------------------
Thank you for your 5-star rating. We are quite glad to know that we were able to provide you with excellent service. We would greatly appreciate it if you could tell a friend about our app so that we can help more individuals. Please contact us at any time if you have any questions!! We will always be available to assist you!
Best Regard,
Nona|Willdesk
Super fast respond and very helpful. Thanks Mia and Willdesk team. Will support your app longterm!!!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Mia|Willdesk Support
