Propel Replay, Survey, Heatmap

I've used different apps for session replays and heatmaps before, like Hotjar, Lucky Orange, and Clarity, but I decided to try something new this time. I'm happy that I did, and Propel is great. It has a clean interface, good set of features that work well, and the support is great.

So far Propel has been super helpful for us to see where our customers are actually clicking on some of our key pages. It's making us rethink what is working and not working. Always helps to see how our customers are interacting and where they are struggling on our site. Thanks Propel!

I find it particularly handy for checking the source of customers as sometimes they don't get tracked properly but this app shows it.
As well as the customer behaviour of course and site usability.
It lets you easily spot when something it's not working both on the site but also regarding marketing campaigns, as you easily spot 'bounces' and poor traffic.

Super helpful, I have improved a lot of features of how my store looks like and the user experience. I also noticed broken carts that I had no idea about...! Seeing real time how your shoppers navigate to your store is the best I could have. Very easy also to use. Definitely recommend it

Propel Replay has been very helpful for checking heatmaps on our Shopify store. It helps me see what customers are clicking on and which parts of the store get the most attention. The insights make it easier to understand customer behavior and improve our store. Overall, it’s a useful and easy-to-use tool.

Propel Replays has been such a great tool for my Shopify store! I love being able to actually see how customers are interacting with my website instead of just looking at numbers and trying to guess what’s happening.

The replays have helped me see where customers are clicking, what they’re looking at, and where they may be getting stuck or leaving. It’s given me a much better understanding of how people are navigating my store and has helped me identify things I can improve.

As a small business owner, I’m always trying to make my website better and make the shopping experience as easy as possible for my customers, and Propel Replays has been really helpful with that!

It’s easy to use, gives me information I can actually DO something with, and I’ve really enjoyed having it on my Shopify store. Definitely recommend it to other Shopify store owners who want to better understand their customers and improve their website!

Propel has been one of the most useful apps I’ve added to my Shopify store. Being able to actually watch how customers move through my site, what products they look at, what they add to their carts, and where they leave has given me information I simply wouldn’t have otherwise. It’s easy to use, affordable, and has helped me make better decisions about my store based on real customer behavior instead of guessing. It also helped me discover a java script error. I use it regularly and highly recommend it to other small online retailers.

Title: Essential App for True Meta Ad Attribution

If you run Meta ads on a budget, native reporting only tells half the story. Propel Replays has become an integral part of our weekly ad strategy and attribution reporting.

Instead of relying solely on Meta Ads Manager—which consistently misses assisted top-of-funnel conversions—Propel Replays maps exact session logs directly to individual Shopify orders. It proved our awareness ads were driving high-intent, 7-minute browsing sessions that led to sales later via search and email.

Key benefits for our store:
- True Attribution: Tracks multi-step buyer journeys from first ad click to final purchase.
- Smarter Budgeting: Keeps profitable top-of-funnel ads live that native pixels miss.
- Clear Session Logs: Shows exact landing page paths, session length, and checkout friction.

If you want to see how every ad dollar actually moves through your funnel, this app is non-negotiable.

I used to be able to delete replays every 7 days. They changed this to every 30 days which violated the terms of my subscription - I subscribed knowing that I would be able to delete replays every 7 days and was not informed that this would change to every 30 days. So I removed the app and Installed a free replay app instead. Not sure if its a good idea to get greedy with replay views when free replay apps are available on the shopify app store.

I've been using this heatmap solution to analyze customer behavior, and the visual clarity of the maps is excellent. What impressed me most is the customer support. Even though I’m currently on the free trial plan, the CS team has been remarkably responsive and helpful. I’m really looking forward to continuing with the platform.