Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (711)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this tool is highly valuable for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues, funnel leaks, and broken carts that would otherwise go unnoticed. Many use it to assess ad traffic and get clearer attribution to Shopify orders. Setup is quick, pricing is seen as fair, and support is frequently praised as fast, friendly, and proactive.

September 20, 2026

Yes, Propel Replays has been really helpful so far. It’s easy to use and gives us a much better understanding of how visitors interact with our store. It has also helped us spot a few things we probably wouldn’t have noticed otherwise.

Soulfy
Germany
About 1 month using the app
September 11, 2026

For a new shop it's very helpfull to see how visitors navitage through your pages, that way we can find bottlenecks en optimize our products en pages. Customer service responds quick and are very helpfull.

DSTRACT
Netherlands
3 months using the app
Propel Commerce replied September 11, 2026

Hello friends at DSTRACT,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Tom @ Propel Commerce

August 7, 2026

Quick & timely support help via chat. Appreciated.

Philly Fair Trade Roasters
United States
About 1 hour using the app
Propel Commerce replied August 12, 2026

Hello friends at Philly Fair Trade Roasters,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Tom @ Propel Commerce

August 3, 2026

Great app. What more could you ask for really - easy to set up, easy to see playbacks, free test set up period, and the support is super helpful and friendly. Keep up the good work!!

Kasco
United States
27 days using the app
Propel Commerce replied August 3, 2026

Hello friends at Kasco,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Hernane @ Propel Commerce

August 28, 2026

Very useful and easy-to-use app. The session recordings provide valuable insights into customer behavior and make it much easier to understand how visitors interact with the store. The support team is also extremely responsive and helpful. Highly recommended!

Itslabubu EU
France
About 2 months using the app
Propel Commerce replied August 31, 2026

Hello friends at Itslabubu EU,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Hernane @ Propel Commerce

July 30, 2026

Love it! It gave me clarity into customers behaviour, exactly what I was looking for while starting ads. The support team is fast and responsive. Overall highly recommend this app!

Just Unbound
Netherlands
3 days using the app
Propel Commerce replied July 30, 2026

Hello friends at Just Unbound,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Tom @ Propel Commerce

July 28, 2026

Not using it for too long but it seems to be better than MS Clarity

AgriTees
Poland
About 7 hours using the app
Propel Commerce replied July 29, 2026

Hello friends at AgriTees,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Tom @ Propel Commerce

July 28, 2026

This app records visitors reliablity and haven't had any issues with it

Dryveta
United States
6 months using the app
July 28, 2026

Replays are great, good tool! Finding the insights good for UX improvment etc

Snaps
United Kingdom
3 days using the app
Propel Commerce replied July 29, 2026

Hello friends at Snaps,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Tom @ Propel Commerce

July 27, 2026

the app is very helpfull and the interface is clear. also the customer service is very quick in responding

Linda's Dresses
United Kingdom
7 days using the app
Propel Commerce replied July 28, 2026

Hello friends at Linda's Dresses,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Hernane @ Propel Commerce