Reviews (287)

Overall rating
4.2
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say onboarding and setup are smooth, with strong “handholding” and a fast, reliable Shopify integration. The dashboard is praised as intuitive, with helpful inventory sync, automation, bundles, and analytics for forecasting and multi‑warehouse management. Many highlight fast, low‑error fulfillment, fair claims handling, and 2‑day US delivery. Merchants value the global network, scalable pricing, and proactive, responsive support, often calling it a true long‑term fulfillment partner.

December 21, 2022

ShipBob customer support is always very helpful and very quick to respond. Would recommend them for your needs. The ShipBob platform is easy to use and navigate.

HopSkipShop
United States
Over 3 years using the app
December 23, 2022

Shipbob has been smoothly assisting our business in getting orders shipped out and managed via the connection to Shopify. Very responsive and Lacey has been helpful.

Ashley N. Kirkwood
United States
3 months using the app
June 11, 2021

Very supportive team! Taylor and Aaditya are very hands on and make themselves available for all of our questions. They are quick to resolve issues!
definitely 5 stars!

SKINN
United States
8 months using the app
June 2, 2021

The app works smoothly. We've had some challenges working with their customer support but they are committed to making improvements. Overall good experience with Shipbob.

Elite HRV
United States
7 months using the app
Edited October 15, 2021

Shipbob has been our fulfillment partner since we started, and has been seamless to work with!! They continue to add value above and beyond their core features. We love them!

L'AMARUE
United States
Almost 2 years using the app
June 15, 2021

I love how simple the back-end reporting is. You can also watch your orders being picked, packed, and processed in real time. They are great at turning around orders in 1 day!

My Girl Wellness
United States
3 months using the app
December 13, 2022

Love ShipBob Fulfillment, this is by far the best fulfillment company I found to easily fulfill products with Shopify and Amazon. Great customer service too. I recommend them.

Skinny Coffee SuperBoost
United States
10 months using the app
ShipBob replied December 19, 2022

Thanks so much for the kind words! You are in good hands with Himanchali :)

June 8, 2021

Big thanks to ShipBob especially the customer support we've received since launching on their platform. It's a vast improvement from our previous distributor. Highly recommend.

120/Life
United States
7 months using the app
December 13, 2022

Simple integration between ShipBob and Shopify, with solid online resources to help when in question. Great customer service at both ShipBob and Shopify to help iron out issues.

Moon Cheese
United States
About 1 year using the app
December 20, 2022

We've got shipbob set up in 3 locations in the US, 1 in Canada, 1 in the EU, and 1 in the UK. It certainly reduces the amount of effort of managing multiple warehouse providers!

Antlion Audio
United States
Almost 2 years using the app
ShipBob replied December 21, 2022

This is what we love to hear! Easy button for international expansion :) Thanks for choosing us as your partner in growth.

Kevin
VP - Partnerships